Joyride HarnessReviews of joyrideharness.com

I bought a harness several months ago and when it arrived it was too small. I returned it per instructions but never received the replacement or refund. I finally gave up on ever seeing anything from the company. I was just about to spend the extra money and order another one but decided to read the reviews. The ratings are terrible. I won't be taking another chance.

These harnesses are not scaled to a small dog size. The band under the stomach and the attached clasp are extremely large making them heavy and uncomfortable for a small dog. The leash rings are also very large. Not the right harness for a small dog.

The customer service is HORRIBLE... I returned a harness for an exchange to a smaller size. NO email after 5 to 7 days, NO response to my emails inquiring about the exchange and the phone number they give for contact is a waste of time, no one answers the phone and no one is responding to any emails. Is this a real company?? I feel like I'm being ripped off.

I bought two harnesses and a safety seat belt from this company. As much as I wanted to love this product, the fit is not right for my very small 7 pound dog. I went on the site to arrange for a return and everything went OK until the part where I would be sent an e-mail with a printable return sticker. Nothing. I left a message. Nothing. I tried telephoning customer service. I listened to the message and then got a hang up (twice!). Chat doesn't work. (I tried over and over and over.) What to do? I bought this directly from the company but saw the ad on my Facebook ad feed. So, I guess my only recourse is to dispute this charge with my credit card and to notify Facebook of my difficulties with this company. Perhaps this company is just going through growing pains, but the customer service is awful.

I ordered two Pug Life harnesses, but received two harnesses with a different brand name, Joy Ride. I’ve posted on the Pug Life website, asking for an explanation, and was assured they would investigate. So far, nothing. My order number was #348422. UPDATE: I have received a response from Pug Life. They are switching their brand name to Joy Ride and selling off remaining Pug Life inventory. So if you don’t care what the tag says on the harness, go ahead and order. Just be advised and proceed accordingly. Marilyn

Worst customer service ever! I ordered a harness on August 13 and received it on Aug. 21. I went by the website guidelines, but it was far too small. I sent it back on Aug. 21 for an exchange. Order 339167 I was notified on August 28th that it was received and approved for return #E80E59. I was told it had an ETA of 7 - 10 days and I would receive a tracking number soon. It never came, I never got a tracking number, and they didn't answer my emails. The 2 phone numbers I have are answered by a computer and hang up politely after their commercial. A robot dog named dog bot answers their emails. I did get a response from Sharon who told me to contact her from then on, but she has not replied to my emails. I have over 10 email chains with over 20 emails, written mostly by dog bog and by me. I have called 7 times. I have chatted online 4 times. The "chatters" try to help but say they can't do anything from there and will send it over to Sharon and her team, but nothing happens. Sharon said a replacement went out on Aug. 30 but she could not give me a tracking number. I don't think it ever went out. I wish I had checked with the Better Business Bureau before ordering. The company's website reviews are wonderful. BBB says the company is not BBB accredited and they have opened an investigation of Pug Life because of the amount of issues with not receiving purchases and not getting responses from the company. BBB's website says 407 complaints have been closed in the last 3 years, and 372 complaints have been closed in the last 12 months. I wonder how many open complaints there are. Mine is one of them. I filed it today. Of course, the company did not respond to BBB. BBB has also challenged 3 claims on their ads because they are not true. Pug Life should spend less on advertising and more on customer service. Save yourself a headache and don't order from them until they get their act together (if that ever happens). Do a google search instead of relying on reviews on their website... my second biggest mistake in this ordeal. My first mistake was ordering from them.

The harness is a nice design, but the clasp under the belly has popped open many many times. I purchased two of the harnesses, one for me and the other for my sister. We both have the clasp problem and my sisters dog ran off after another dog. We don’t use anymore because of this danger! Also tried multiple times (6/9/19 8/23/19)contacting puglife about refund, still waiting? Calling just disconnects? The website says how good harness is and 100% satisfaction? I’m wanting full money back on both harnesses! Order#273265

Product is ok but customer service is horrible. Do not buy from this company unless you know for a fact that you will not need to return product for any reason. No real person available to talk to from customer service. Sent repeated emails only to be told the same thing over and over again....that my refund would be received in 5-7 business days. Took many, many emails and lots of time and persistence to finally receive my refund after over two months of them receiving my return. Will not do business with them again and would definitely not recommend this company.