Joyride HarnessReviews of joyrideharness.com

***UPDATE: Finally received my exchanged harness today (January 16, 2020). Very Nice. But instead of saying "Pug Life" on it, they have changed the name and it now says "Joyride Harness." *** Customer service is non-existent! I returned a harness for exchange from Medium size to Large. They have had my $$ since Nov 17th!! I got an email saying they received my item for exchange on December 5th. After 2 emails to them (Dec 20th & 26th) I have still have not received the exchange nor have I received any communications from them other than they have received my emails via a bot. You can't call them and the "live chat" doesn't work. I bought a harness prior to this and it worked but was a little large, which is why i wanted to try the medium...but that was too small. I will let all my dog owning friends know that they should NOT to buy from this company. Everyone has been asking about the harness we currently have from Pug Life. I'll be sure to tell them that the company SUCKS!!

Three days ago I received an email saying that my order had processed and “shipped” and that if I haven’t received a tracking number yet that I would in the next day or so. Well I haven’t and they have horrible customer service with no phone number to talk to anyone about finding out where my order is. I hope the harnesses are worth all this stress, but judging from these reviews I’m not so sure. There’s nothing more shady to me than a company not supplying a tracking number for a package they supposedly “shipped”.

Not happy with this company, very bad customer service. Cannot talk to anyone on the phone to check on my order !!.

First of all, the harness itself is made of durable, high quality material. However, the harness didn’t work- like at all. In fact, the pulling worsened. My dog did not want to go on walks anymore and ran when he saw the harness. The customer service is some of the worst I’ve ever experiences and they do not let you return the product. Do not buy this harness!!!

Very sad customer service. Have contacted you numerous times. Called customer service. Emailed numerous times. Just wanted to see where my 2 harnesses are. Sent the 2 medium back for 2 large sizes 1 green 1 purple. Sorry service.

I ordered a harness two weeks ago and have heard nothing from the company. I reached out via the email address on my order confirmation email and it was returned so I have been unable to contact PugLife. At least I see that I’m not the only one receiving poor service from this company.

i wish I had checked out the reviews here before I ordered two harnesses. They are impossible to contact. I ordered similar (probably better) harnesses off of Amazon. They arrived in one day. I'm so upset with myself for falling for the ads!

I wish that I had seen this site before I ordered three harnesses. I paid the priority processing so that I could get the Christmas harness in time for this season. They still haven't shipped it and it sounds like these harnesses are not very good. I also sent an email to inquire about my order and they responded that they would get back to. Needless to say, I'm still waiting.