Joyride HarnessReviews of joyrideharness.com

I placed an order on December 25th. I checked the shipping information on my Order and it shows as awaiting pick-up by the USPS in Rochester, NY since December 30th. When I checked the USPS tracking number provided on the site it says the tracking number can not be found. I tried sending an email inquiry to the email on the order confirmation to check the order status and received a message that it was not a valid email. If I can’t verify shipping information in the next few days I’m going to report it as fraudulent.

I agree with everybody on here that the customer service is pathetic! No one responds to anything. The 800 number is a joke and so is the live chat.I have emailed them 4 times if not more about an exchange that is taking forever and I have heard absolutely nothing!

First order took a bit long but everything else was good. My second order was placed on November 29th. FedEx has not received the harnesses and customer service is slow and unhelpful. Nothing has been done or received in nearly a month and a half. I still have not received a response to my emails two weeks ago, let alone a resolution/refund. What business has a phone number and live chat but no working phone lines/chats?

Be warned****Harness looks very durable. Bought 2 xtra small for my 5 # Maltese...only used one so far and she has backed out of it several times... I would not buy these again. Just chased the dog for the last time.

Never got harness. FedEx never received harness from Pug Life. Sounds like a very large concern. No one ever knew why I had not received it after two weeks, always had to check with one “team “ or another. No people to speak with. OnlyEmails and a non working chat. Happily I did receive a refund. Don’t bother!

Wishing I had come here to read reviews before ordering from this company, terrible customer service!! I have no idea if the harness is a good quality, but when a company lies and tells you something has shipped however you won't have a tracking number for 2-3 days- clearly there is a problem. Now I have to figure out a way to get my money back, I refuse to pay return shipping for these. Total hassle. Going to buy up the street at Petco, less money and probably better quality. I got sucked in to a Facebook ad, stupid. Update: The return process (my only recourse since you cannot cancel a shipment- even though it has not shipped) indicates there is a $7.95 return shipping label fee!!! Not happening, calling credit card company. BEWARE: Do not order from this company!

Worst harness I had for my lab mix. My dog would run & hide every time I would want to put it on her. Then she kept slipping & backing out of it. Had it for nearly 6 months, she never got used to it, it was very uncomfortable for her. This last time she backed out of it, she almost got hit by as car. Contacted the company by email with complaints. They accused me of not using it correctly, also told me, their return policy is 60 days...so I'm out $60! I would not recommend this product or this company to my worse enemy. It's been 6 months, I no longer have the order number. People see these ads on Facebook, fall for the scam, and it's pure hell after that. I don't know a person that would save an order, unless it's something expensive. We're talking a dog harness for Pete's sake, not a Diamond ring!!

Update: package was refused and returned.. I have yet to receive a credit.. no matter how big or small your business customer service should be your number one concern.i may of even tried the product if I saw good reviews on here about the customer service.. return calls.. emails being answered.. but the service is so bad I’ve no desire to even bother... I’ll update this if I ever get a credit but I contacted my bank and will do a charge back if necessary Order#400858. Worst customer service ever.. I ran a customer service dept for 15 years.. i would fire everyone of my people if this was the way they worked. I ordered after reading all those “great reviews” ( fake) on their site and then read these real reviews and immediately went back to cancel.. within 20 minutes and of course no way to do that or speak to anyone or get a real person To respond to you. I immediately contacted my bank to start a charge back and even after numerous attempts to contact someone I still got no real person response just their automated e mails and texts. I will refuse the shipment ( if it actually comes) and have items returned and if I get any hassle I’ll contact the attorney general. This company should be ashamed to be doing business like this.