Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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C.B.
My order # is 412408. This harness choked my dog. It doesn’t work. Easily comes undone. It shouldn’t be on their throat. I need a refund. I need the company to send me an envelope to return the 2 harnesses that I recently bought.
Response from Joyride HarnessFeb 14, 2020
Hi, CB! You can get started with your return for a refund using this link and your order number: https://joyrideharness.com/a/returns
Dave C.
Don't be fooled like I was in thinking this is such a great harness, it's not. I bought this harness for my 14 month old Beagle. The strap around the neck is like a mile to long and tightening it up had the strap all in and around the harness. Then when I thought I had it on there tight enough I pulled on my stubborn dog to go because he is not good at walking and wants to stop all the time and when I gave him a good tug I pulled the collar right off him. So I tightened the strap that goes around his belly only to rub my dog raw behind the front legs. Now I have a sore to take care of on my dog. Part of that problem that strap is just to wide. I went on the Pug Life web site only to see 5 star ratings and no way to put in a review out of the so called 12k + reviews on the site. If I could return this harness I would but I had it to long to return it. I do not recommend wasting your money on this harness. I now have to look around for a replacement one. Bottom line this harness sucks don't buy it.
Response from Joyride HarnessFeb 14, 2020
Hi, Dave - We are so sorry to hear about this experience you've had with our harness. Typically these issues come with sizing errors, but understanding the weariness, we'll relay your review to our higher up. We'd be happy to send you an Amazon gift card in the amount owed. Unfortunately, our return policy for refunds is due to limitations in our payment processing system. Please edit your review to give the green light if you'd like the refund sent via Amazon gift card. Again, we apologize for the inconvenience.
Patty M.
I bought this because of a great advertising video. They sent me the harness but it was way too big. I filled out their form and returned it for an exchange for a size small. I never heard back. They have my money and I have nothing. I emailed them and they emailed me back and said it would be here in a week. It has never come. Great product terrible people. Do not send them any money. How disappointing. They look reputable but they are NOT. Please use my email or name to look me up, or email me privately. You have my money and all contact info. UPDATE: The company wants personal information over this format. They have my information and my money. They also have two emails, and my returned harness. They need to either refund my money or send me a harness size small. Do NOT buy from this company despite their attractive ads. I will take this down if I get my harness or money back. Go on Amazon, they have the same harnesses there and they stand behind their products return.
Response from Joyride HarnessFeb 7, 2020
Hi, Patty! Could you please edit your review to include your order number so we can look into this experience for you?
Rachel R.
This is the WORST NIGHTMARE of a purchase i have ever encountered No way to speak to anyone, phone numbers are automated and hang up Zero customer service 514 Better Business Bureau negative complaints and warnings HARNESS Is TERRIBLE They say it’s a NO PULL HARNESS totally untrue... in fact my dog pulled more with it on The buckle is impossible to open The harness moves and shifts positions Its extremely heavy and can’t be used in hot weather because of the dogs discomfort NO REFUND NO CANCELLATIONS NO PRODUCT NO LIVE HELP
Response from Joyride HarnessJan 31, 2020
Hi, Rachel! We're so sorry to hear about this and would like to look into the experience you've had. Could you please edit your review to include your order number so we can investigate it? Thank you!
annette J.
This is a great harness poor customer service. Purchased 2 small harnesses and they were to big. Sent back to exchange for 2 extra small harnesses. After several emails to Sharon and receiving emails back that they were on there way they never came. Kept emailing Sharon. I received back only 1 of the harnesses back. They still owe me my second harness. DO NOT ORDER ANYTHING FROM THIS COMPANY! It is sad they have a great harness but really bad return on customer service.
Response from Joyride HarnessJan 24, 2020
Hi, Annette! We're so sorry to hear about this! This is definitely a mistake and we'd like to resolve this situation ASAP. We'll follow up with you via email to get that second harness expedited out to you.
Stuff On C.
Returned a harness per instructions provided in email from Pugslife. 15 days after the returned item was received by the seller, I inquired by email as to the status of the return. Pugslife has not responded to that email nor has a refund been issued in the 33 days since it was sent.
Response from Joyride HarnessJan 24, 2020
Hi there! We'd like to look into this and get your refund settled ASAP. Please edit your review to include your order number so we can resolve this for you. Thank you!
Lucille K.
Paid for harness and leash/seatbelts on 1/9/2020. The charge went through but no contact as of 1/17/2020. No way to contact company. Tapped live chat and nothing comes through. Gonna call my bank and stop payment.
Response from Joyride HarnessJan 24, 2020
Hi, Lucille! We'll look into the problem with the live chat as we offer 24/7 support there. We apologize for the inconvenience. I took a look into your order and it appears your order was delivered on the 18th. https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=61290985291223341783&action=track
Dawnyel M.
I love the harness that I bought last year, but I wish I could give PLH zero stars now. The problem is not the harness, it's the customer service. I was sent an email telling me that my order has shipped and it never came. I checked FedEx and the tracking for my order showed that the company had made a shipping label but had not actually presented the package for delivery. FedEx is still waiting for this company to use the shipping label. Meanwhile PLH has told me it is on its way! I am beyond disappointment, I have moved on to disgust at being played. Not nice PLH, what happened??? You used to be such a good company... Order# 405032
Response from Joyride HarnessJan 17, 2020
Hi, Dawnyel! I just looked into your order and it appears it is lost in transit. I'm having a new shipment issued for you with request to expedite ASAP. We apologize for the inconvenience!
