Joyride HarnessReviews of joyrideharness.com

Order #382874 Update-3/3/2020: We received the replacement harness for the one that broke-finally. Will update to the quality of it as we use it. Hopefully this one will last longer and we will no longer have to deal with replacing/returning and the awful customer service we've encountered. **UPDATE-I was emailed a link to the tracking info, which simply says ‘pending’ at this point. Will update when I have more info. This was after replying to the email I received that said my replacement was shipped, but no tracking info was available. I told the ‘rep’ that I would be filing a complaint with the BBB if I didn’t have more info by today, 2/21/2020. The new email came through at 2am. Another reason to think this is possibly a foreign company. I was so excited to order from this company on the suggestion of a IG account I follow who had rave reviews about it! BOY I wish I had looked up this company on the BBB first. They are rated F! My experience has been as follows: I ordered the harness on 11/22/19-got a shipping notification and it was delivered on 12/2/19. Within two weeks the handle on top had torn off completely and we never even used it. I started trying to get a hold of the company prior to Christmas with no luck via the 'customer service phone number' on the website. That was just a recording-no human to speak of. I sent a message through the website on 12/26 or 27th-after Christmas and didn't receive a reply until 1/27/2020-this was well after I figured out I could print a return label myself through the website-which I did. It was sent out and received at their facility on 1/10/2020. No communication from the company at all by that point. When I received a response on 1/27/20-it was due to the fact that I was able to get on the online chat and 'speak' to a customer serv rep. That evening I received an email that said my exchange was processing and I would receive the harness within 7-10 business days. Again, I reached out through email and the website-nothing, nothing, nothing. Finally, I go to Instagram to their account and see that other people are having the same issues. I post about it on their account and on my own account and FINALLY get an email today that my replacement harness has already shipped, but that there was no tracking info yet. My only guess is that this 'small, family owned' company is actually a facade for a foreign company. Customer service is atrocious. You won't get a reply unless you forcibly push them-such as their social media. It's ridiculous! Never, never buy from this company.

I ordered 2 harness, 1small and 1 xsmall, On December 22,2019, I contacted them and explained I needed to exchange the small for a xsmall. They sent a return label and I sent to address in california. I received my order on January 7th.,got return label as stated previously, sent back on the 8th of January,they received it on January 13,2020, as of today, February 17th, have heard nothing and have notified them numerous times and still nothing,. I was able to chat with a person one time,said she would check into it,still nothing,, All I want is my xsmall harness at this point I would even settle for a refund. And buy from a reputable company, I have tried numerous times to do the online chat,that's a joke to,my order number is 401643, I hope this will get a response, bad publicity,word of mouth, breaks a company,, It this company is legitimate,they would be concerned about the bad reviews

So bought a Large harness from this company. About 3 weeks goes by and nothing. It arrives today from US mail. On envelope no return address but it does indicate Global Mail on the front. Opened package up it is in a plastic wrap that you only see when an item comes from China. Opened package and instead of LARGE harness, the harness is X Small. Seems there are others on here who got the same after ordering large. Have read others encountered the same problem in recieving wrong size. Attempted to contact with no response. Live and learn.

Order #414364 I wish I read the reviews before ordering. Almost 3 weeks, nothing. No customer service numbers. Nothing. Somebody name LEA emailed, some kind of delay or something. I can’t reach out, no numbers. Take along time to reach by email. What kind a company this is?????Paid 49.86 on January 29, up to now, nothing. Please refund my money. Theodora

Placed order 415779 almost 2 weeks ago and no word in shipping. Someone named Karen is looking into it but that has been days. I asked for refund and haven’t heard anything. Sounds like a common occurrence for this company.

I don’t even want to give this one star. I ordered my harness FIVE weeks ago and still DO NOT HAVE MY PRODUCT. the tracking is a joke. Have tried calling the “customer service” number just to be referred back the the website via a voice automated service - CANNOT REACH ANY LIVE PERSON TO SPEAK TO! Have emailed COUNTLESS times with only one response from my first complaint and that was from a Karen and I was told she would check order status and get back to me ASAP. STILL NO ANSWERS. TRIED THEIR “live chat” and found yet another failure in this companies customer service. THEY HAVE MY MONEY yet I still don’t have my product. I have always tried to support business outside of big box stores but this place has put a doubt in my mind about online ordering from anyone I read these “supposed true customer reviews”. I should have researched further and took heed to these negative reviews. BUYER BEWARE! Go to PetSmart or Uncle Bills and give your money to someone in person and know what product you’re getting. EDIT and FOLLOW-UP: Joyride harness responded to my review and have discovered an error on their end. They have offered to ship my harness or refund my monies and I HONESTLY WOULD LOVE TO RECEIVE MY HARNESS! I am hopeful this time that the transaction will complete and I can FINALLY enjoy walks with my furry kid in a Joyride Harness. Please send me my order. Thank you for your response. I’ll be back to update my review further upon receipt of my harness. FEBRUARY 28 follow-up: Pug Life / Joyride Harness reached out to me as stated in my edit. February 11 they offered to send my harness as originally ordered or refund. I requested the harness because I REALLY WANT THIS HARNESS FOR MY DOG! However, no response AGAIN to my request and no harness received to date. They still have my money and I have no product. I would still give this company a HUGE ZERO on customer service. Beyond disappointed.

Pretty sure that i have been scammed - placed order (#413178) 3 weeks ago, and have no response. Unable to get any substantive order details from the facebook or online CSR help. After reading all these reviews, just realizing that it is likely i am out my money and harness will never show up. So disappointing for this first and last time customer

I ordered a harness and other items from this company on 12.29.19. Received items on 1.8.20 but they sent the wrong size harness. I ordered a large they sent an xl. I contacted the company and they had me return the item for an exchange. They received that item on 1.13.20. I waited the estimated process time before contacting through email, they responded it was processed 1.21.20 and I should receive my harness in 7-10 business days. That time has gone by tried contacting again, this time no response. Had to connect via Facebook only for them to state they would look into it and recommended emailing. Haven't been able to reach anybody since. It is now 2.12.20 and I am out $40 because this company refuses to take care of their business properly. Its probably why they are changing their name to joyrideharness now due to all of the recent complaints. I would be cautious ordering anything from this company. Horrible.(original #404317)