Joyride HarnessReviews of joyrideharness.com

I want a refund. I have ordered 2 harnesses and of course they have my money but I still have not received my order. Still have not received any email that they received my order, or where it is in the process. I wish I had never ordered from this company as all the reviews said! Terri B

So the saga continues, after replying to the company with my order number when they saw my review the thg still have not made any attempt to fix the problem. I'm not sure how they are still in business with 86% of the reviews are 1 star. Stay away from this company, I made the mistake not checking this company out before making a purchase. I have filed a claim with my credit card company to get my money back.

If you are sending a replacement our address has changed. No one has contacted me yet! Order # 416817 We bought a harness a year ago and it works ok so we thought we’d buy another one for our new pup. I put it on her, made sure it was snug, and away we went for our walk. About a block away, she wiggles out of the harness! It was scary because she’s a puppy and still working on “come”. I finally caught her. When we got home I notice the strap That goes under her belly was very loose. How does that happen?!

The worse company I have ever dealt with! I ordered two harnesses. One was right one was not. I contacted via message support after not receiving responses to my email. Mid January I was promised a new harness and told to keep the harness sent as it was their fault. I donated the harness and it’s now February 20 and no harness. January 17, I was told it was processed and they would supply a tracking number. Nothing. I reached out again and again and each time I was promised it was sent but no tracking number supplied. This is a very very bad company. If you are lucky enough not to have any issues you’ll live the harness but god help you if a problem. They lie and lie and you sit and sit waiting believing their lies.

I had been debating for months about ordering a couple of harnesses for my dogs. I finally decided to bite the bullet and placed an order on February 7th. I was under the impression that my order would ship in 3 to 5 business days. I have still not received a shipping confirmation as of February 20th. I wish I had read the reviews before placing my order. I have tried to contact the company to no avail. I just want my money back. Please issue refund. Thanks

I ordered (Order #396778) two Small harnesses in the red and fall plaid for our dogs right before Christmas. They ended being to big, but I thought this wasn't a problem because they advertised free exchanges on their website. Everything is done thru their website including returns/exchanges. I requested Extra Small exchanges for both harnesses in the red and fall plaid. (Return #8CFD48) They received the returns on Jan 13th, but I didn't receive an email that they received the returns until Jan 28th. It is now Feb 19th, and I haven't received my exchanges. I tried the live chat on the website, but those reps are powerless to do anything. They make promises that they made a urgent request for someone to reach out to me. The phone number on the website is "informational" only. There is no way to reach anyone there. I have sent several messages with a request for my money back via their "contact us" page with no response.

This has seriously been one of the most awful customer service experiences I have encountered with any type of business. I had originally ordered a harness and I guess by some miracle had actually received it rather promptly. Unfortunately, it was a bit too large for the rescue dog we just adopted. I tried contacting the non-existent customer service department to inquire about an exchange via email and chat and absolutely no response at all by email and the complete runaround on the useless chat. Since, I didn’t get any resolution I stupidly decided to buy another harness from the website on 2/8/20 and since then have received no shipping confirmation and every time I try the chat option I get some lame song and dance, but never any resolution as to explaining where the harness is that I ordered. I already have put out money for 1 harness which is too large and now another harness which it seems like I’ll never receive. I wish I read all of these reviews first about the poor management and operations of this company. My order number is #416670.

Saw harness ad and was sucked in hook line and sinker.Read reviews thought had a 50/50 shot of getting WRONG.....After weeks, trying to reach them.1-30-20 Still no response. And no harness. They keep saying you'll receive emails. Took my money and still no response. Beware the harness may be nice.if you ever get it. The customer service is horrible. Non existing.call no-one to talk to.send email nothing BEWARE,STAY CLEAR!!!! 6th time asking for REFUND Order# 414471