Joyride HarnessReviews of joyrideharness.com

Horrible product for small dogs.........it has a critical design defect that causes pain! I'm using these two harnesses on Pomeranians 6 & 7 Lbs....... The dogs can't use them because it hurts them and one of them cried out in pain! The belly strap with huge clip is located right behind their upper left leg and causes pain as it digs in on only a short walk. I've tried adjusting the straps and nothing seems to help. The clip is not movable but should be located in the middle so it doesn't hit the dogs upper leg and cause pain. These XS size are supposed to work for small dogs like my Pomeranians according to their website. Also, customer service is horrid........phone number is a pre-recorded message and no way possible to talk to anyone. The message directs you to the website for "live chat",,,,,,,their chat does not work at all! Don't purchase from Pug Life Harness or Joyride Harness.......terrible product and zero customer support. Requested a refund several times and they ignore my requests! 3-23-20: Update after Puglifeharness's reply below... ORDER #421542 I expect a refund in full for defective designed products, not a deduction of $7.95! So you ignored my multiple emails, that you responded to, but offered no means of a refund until I post a negative review online? Then you completely ignore the horrid customer service with no way to properly contact anyone at your company to discuss the issues! Stay away from this company!

This company is terrible. I have a defective item, the harness belt keeps coming unclipped. A week ago I tried to call someone, of course you can't speak to anyone. I live chatted with someone which got me no where. He wanted me to return the harness and ask for an exchange. I explained how I can't send back the harness until I get a new one because I still need to use this defective one. I don't have another one to take my dog out with. I told him i wanted someone to call me. He took all of my info and promised someone will call me and I would hear back. It's been a week and not a call. I just tried to do a live chat and that function is not working. Just terrible. I have no idea how to have someone call me. Their product is defective and no one will help me. So frustrated. I dont have my order number as I purchased this 6 months ago. If someone can call me I can give u all the details

Order#395395. First ordered on 12/7/2019 for XL plaid fall harness. I immediately returned it to exchange for a MD plaid fall harness. On 1/20/2020 I received an email acknowledging their having received the return. The exchange came at the end of 2/2020. The problem was that the harness exchanged was another XL fall plaid harness. I have tried to get in touch with the company to find out where to send this XL harness as the website would not allow me to print a return address. I have had no response for over 2 weeks. I believe I am out the money I spent. Really was looking forward to the help with my dog’s pulling!

If I could give less than 1 star, I absolutely would. The worst customer service I have EVER experienced. I've tried to contact through email at least a dozen times, the live chat is a flat out lie and the phone line is non-existent. I've tried the web form with no response. I ordered in late December and received in late January. I returned due to sizing and they STILL haven't responded to my repeated requests for my MONEY BACK. ORDER #399419

Order # 417294 Absolutely the worst customer service I have ever encountered with ANY company online. I ordered a harness mid- February and have not received it, I have written to the company on their contact form twice, tried to use the chat line (worthless) and the phone goes nowhere-just directs you to customer service which is non-existent. I am beyond frustrated. My sister has 3 harnesses and it's not the product that is the problem- it is the company. I'm ready to report to BBB- it seems the only viable option.

Same issues for me. Ordered on February 9th. Order #416905. Checked on it shortly afterwards and received an email saying the order had not been shipped. I understand that anyone can have delays. Emailed again - no response. I received an email asking me if I had received my order. I replied that I had not. Sent two more emails. Tried to do an online chat today. That function doesn't work and of course trying to reach anyone by telephone is not possible. I sent another email tonight telling them if I didn't receive some sort of response, my next email would be to the Better Business Bureau. I, too got sucked into what looks like a great product. It isn't a great product if they never ship it out. While they did get back to me and said the order was on the way, there is no excuse for no response to three emails, an online chat that doesn't work, and a phone number that does not allow you to leave a message or speak with a customer service person. In addition, this company is being investigated by the BBB because of the high number of complaints.

I purchased a puglife harness in February, and I recieved it one week later. When I got my credit card statement, I saw that I was billed for two of them; one at full price and one at the sale price. I bought mine at the sale price and I received one in the mail. I have been trying to get someone at puglife since, and I can't seem to get any response. Today is March 3, 2020. Never again !!!

I really wish I'd read reviews before I made my purchase with Joylife or Puglife Harness... whichever it is today. Order 416252. I received one email a week after my order saying my order would be delayed 7 days. No problem. 14 days... nothing, 21 days... nothing. I reach out for an update, and surprise... NOTHING. I reached out via email, via their website, facebook (twice) and was asked for my order information as a response to another negative review. I've provided my order information 4 times - a little customer service goes A LONG WAY. Sent my 5th correspondence asking for a refund this morning, but I don't expect a response at this point, I'll just call my bank. Buyer Beware.