Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Eloise N.
I ordered two. The first one has a broken latch so it won’t stay on him. I asked for a return and was told to send the order number, which I don’t keep!!! So don’t believe the “guarantee”. Or save all your paper work. Not the best customer service.
James Hayward K.
After just a few weeks the harness clips became untrustworthy in that they would open for no reason. I would be walking the dog and suddenly the clips would be undone and my dog almost escaped. I tried notifying your company and received no response. Bad product and no customer service.
Kevin S.
Even the replacement pops open on occasion.
Lori M.
Didn’t fit daschund.
Lisa Z.
It fell apart about two months after I bought it
Michele
The harnesses kept loosening while we walked. I stopped using them after a couple of weeks. Would not recommend this product. And the no pull concept does not work at all which these.
Kellle C.
Did not work for my dogs. Too bad I was hoping this would make them walk better.
Elizabeth Trots G.
It has been over two months since I ordered my harness, and they sent the wrong one. I have sent over 25 emails back & forth, communicated over facebook, tried to call their INACTIVE, yet publicly published phone number. FIRST, their conclusion after 1 month of communications was to keep the harness - now they are asking me to send it back to them, on MY DIME. Communication is inconsistent, and they don't even know their products- which means when I ordered their special edition "Winter - All-in-one" which costs $10 more than their standard harness (because it included flashing lights for night saftey). They sent a standard harness in BLUE, which did not include the safety lights. All I have asked is for the correct harness. First few emails argued that the harness was correct, despite the pictured comparison of what I ordered vs. what was sent. Then they told me to keep the incorrect harness, and would send me the correct one when back in stock. After it came back in stock, they are now telling me to return the harness (along with filling out a form that says I may be docked some of the money I already spent on it because it was used), that I have already begun to use because they told me to keep it. I have never seen such blatant lies from customer service that I have received in writing, that they refuse to honor. After posting this review, they finally refunded the $10 I paid for the little lights that you attach to the harness, because they were out of stock. I can't believe it took 2 months & SO many back & forths via email, and this review online in order to get this accomplished. They need to get their customer service phone number in order because this would have been taken care of in 5 minutes on a call vs. 25 emails.
Response from Joyride HarnessMar 24, 2020
Hey, Elizabeth - Apologies that this has been your experience. We are definitely working on getting this cleared up for you and to confirm, the request to get the correct item processed as quickly as possible has already been submitted. We are going to have our lead agent get back in contact with you via email to get the rest addressed. We certainly want the opportunity to make this right. Please keep an eye on your inbox and thank you for your continued patience.
