Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

Showing 698 reviews with 1 star · Clear filters

Lisa W.
Jan 8, 2023
Takes for ever to get a response..can’t…
Takes for ever to get a response..can’t talk to someone via phone Do not want to stand behind warranty, whether purchased from them or Amazon
Response from Joyride HarnessJan 10, 2023
Hi Lisa, Thank you for sending photos to us regarding your damaged/defective harness. Our team has reviewed your case and while we certainly wish we could help you further, our warranty policy does not cover damage caused by our customers' beloved fur babies. You can read more details on that here if needed: https://joyrideharness.com/pages/harness-guarantee If you have any questions, feel free to reply to this message and we thank you for your understanding.
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Elaine R.
Dec 28, 2022
The harness loosens up after she has it…
The harness loosens up after she has it on . It got so loose she slipped out if it . I want to return it and filled out return form on line but I didn’t get a response .
Response from Joyride HarnessDec 29, 2022
HI Elaine, Looking over the correspondence. You emailed us our team responded the following day. Then we didn't hear back from you until yesterday and we responded to you the same day. You have been getting responses. Our team even sent you the return link to process a return for your order. Submit your request at this link at your earliest convenience: https://joyrideharness.loopreturns.com/#/
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Alexander B.
Nov 9, 2022
The clasp sits right under my dogs…
The clasp sits right under my dogs armpit and rubs against her with every step. If it were set further down her chest it wouldn't be a problem, but it abraded her armpit and left a big sore that scabbed over after one 3 mile run. Bad design.
Response from Joyride HarnessNov 10, 2022
We appreciate you writing in with your concern. We are sorry to hear about this. Your dog's comfort is very important to us and something we keep in mind when designing the Joyride Harness. If the buckle is rubbing, then we believe that harness needs to be adjusted for proper sizing and fit. If there is any friction or rubbing behind the leg then we recommend loosening up the front Velcro strap, so the harness sits further back on the dog. This should create enough distance between the buckle and the leg.
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Mikal B.
Oct 31, 2022
I find the harness very stiff and…
I find the harness very stiff and non-conforming to body shape. Additionally the doubling over of the lower body strap is too thick and chafes. The hardware is too big and the clasp large and hard to release. It doesn’t work for us at all. Sorry.
Response from Joyride HarnessNov 5, 2022
Thank you for your feedback. The return link is here so you are welcome to send the item back. Please visit this link to request a quick and easy return or exchange: https://joyrideharness.loopreturns.com/#/ If needed, you can review our return policy in detail here: https://joyrideharness.com/pages/return-policy
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Phyllis C B.
Sep 10, 2022
I wanted a medium got an x-small
I wanted a medium got an x-small
Response from Joyride HarnessSep 21, 2022
Hi Phyllis, Your order does have a size XS. We delivered to you what you ordered and paid for. We are happy to send you the confirmation page for you to verify this. We do have a very easy exchange system. We can definitely get an exchange set up for you. https://joyrideharness.loopreturns.com/#/ For your reference, we do have two size charts available on this page but if you have more questions on sizing, don't hesitate to ask: https://joyrideharness.com/pages/size-chart
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Barb T.
Sep 10, 2022
I want to like this harness
I want to like this, I really do. You are very nice and responsive people! Unfortunately, our puppy really did not like your harness and your return policy does not allow us to send it back, so I’m out $50 for something we can’t use.
Response from Joyride HarnessSep 21, 2022
Hi Barb, You emailed us and stated the harness was chewed by your dog. "Thanks! We did receive our order. Unfortunately, our puppy is not a fan and has been chewing at it like crazy. Not sure if we are able to return for refund as it has definitely been chewed. I so wanted it to work for her! …" This is the reason we were not able to take it back and process a refund. Unfortunately this is stated in our warranty.
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Mike G.
Sep 2, 2022
Side ring ripped off of the harness…
Side ring ripped off of the harness while walking my dog.
Response from Joyride HarnessSep 21, 2022
We are sorry to hear this. Looking at your order it does look like the refund was processed on the harness for this defect.
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Lisa R.
Jul 11, 2022
The harness is too big
The harness is too big. I ordered for his size and weight, but it doesn't fit a large dachshund. I wrote to you and never heard back! Poor customer service.
Response from Joyride HarnessJul 11, 2022
Hi Lisa, I am not sure where you wrote into because we have no record of this. I looked up your order number and email and no tickets have been submitted. Please email us at [email protected]. We are happy to set up an exchange or return. Also our return link is on the website directly. https://joyrideharness.loopreturns.com/#/
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