Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

Showing 698 reviews with 1 star · Clear filters

Carla W.
Apr 1, 2020
Bad design
Bad design. The buckle is too large. My Lab’s shoulder would push on it and it would come unbuckled. Price was too high. Same design on Amazon for $20 or less. Would not recommend.
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Kimberly
Apr 1, 2020
I am giving you a one star because I…
I am giving you a one star because I ordered two of the harness and one broke right away. The hook that you attach the leash to came completely unsewn from the harness separating the lease completely from the harness, this happened the first time I used the harness. I made several attempts to contact you, to give you an opportunity to correct this to no avail, nor did you ever try to contact me. This is an expensive harness and while I total understand that occasionally things can go wrong, it is you consistent ignoring of your customers when there is a problem that makes me want to make sure all potential customers know BUY AT YOUR OWN RISK. All it would have taken was for you to contact me and fix the broken harness!
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BeBe B.
Apr 1, 2020
Sorry
Sorry, but only used twice. Too heavy for my 12 lb dogs. Bummer.
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Angie C.
Apr 1, 2020
Still waiting on my order
Still waiting on my order, not happy that it’s taking that long to process this order.
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Karyn M.
Apr 1, 2020
Although a nice harness
Although a nice harness, the buckle keeps coming undone while walking my boxer
Response from Joyride HarnessApr 1, 2020
Hey, Karyn - Sorry to hear that your buckle is giving you troubles! That should not be randomly releasing. Please keep in mind that we offer a 365 day warranty on our harnesses which will cover defective items. Feel free to email us at [email protected] with your order number to get a replacement started.
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Frank P.
Mar 30, 2020
I sent my order back for replacement…
It has been over a year since I sent my harness back for replacement, and I do not have my original order number.
Response from Joyride HarnessMar 31, 2020
Hey, Frank - So sorry to hear that you never received your exchange. If you could edit your review to include your original order number then we'd be more than happy to figure out where this got caught up. We'd love the opportunity to make this right.
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Sunir G.
Mar 30, 2020
Harnesses were much better with the…
Harnesses were much better with the original puglife harness. The joyride harnesses are not as good. The clasp strap won’t stay on adjusted set. The clasp is not as easy to push in. Just an inferior product now compared to the original.
Response from Joyride HarnessMar 30, 2020
Hi Sunir, Thank you for reaching out to us and we apologize about the damaged/defective item you're dealing with. Our policy does offer replacement coverage on items up to 365 days from delivery date in these cases, but do need photos or videos of the damage or issue to get started. When you have a moment to do so, please send those photos our way and we'll get the ball rolling on setting up your replacement. Please let us know if you have any questions!
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Carlyn R.
Mar 30, 2020
Have not received my order from Jan
Have not received my order from Jan. 27, 2020. My order #413818. $69.90 I ordered two size small harnesses.
Response from Joyride HarnessMar 30, 2020
Hi Carlyn, Firstly we want to apologize that getting a solid answer has taken this long. We are trying to get on top of an unexpected warehouse delay with one of our restocks. It seems that it has affected your order. At this time, we can push it through to get it processed or we can cancel and offer a refund. We 100% get that waiting is not fun and not receiving answers is even less fun. Please let us know how you'd like to proceed.
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