Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Elaine
I have never received the harness I ordered. I do have one for my male dog, and I ordered one for my female dog and it has never come.
Response from Joyride HarnessApr 3, 2020
Hey, Elaine - We do see your newer order that was placed on 3/22. Rest assured that is on its way and may be tracked by USPS 92001902643737000100765987. You should receive that shortly!
Roxane K.
Yes, I order my harness in January, in March you told me that you lost my order, and would reorder, which you sent me a notice on the 14 of March, it is the first of April and I still have not received my harness, not very good business I would like my package or full refund
Response from Joyride HarnessApr 6, 2020
Hey, Roxane - We are very sorry that this has been your experience. We did run into an unexpected delay with a warehouse restock and that originally held up your order. Apologies that communication on that was not handled better. We have refunded the shipping on your order and are following up with the warehouse to get tracking or a status update on this right away. Please update your review here if you'd prefer the full refund at this time and we'll get that issued instead for you. Update 4/6/2020: We did get confirmation from the warehouse that your order has been reshipped. You can track that with USPS 92001902551566000103100442. Looks like you should receive that today! Thank you so much for your extended patience on this.
Lola
Liked the idea of harness but my dog is skinny so when she backed up from me the harness slipped off and she ran into busy street. She can be aggressive to people so it was not appropriate for her.
Tabatha N.
If I could give it a 0 I would. They kept lying saying it shipped. They deleted my post on Facebook. They blocked me and when it came my dog still pulled with it on.
Renee B.
I have been emailing ( no phone number provided) for over 2 years trying to get a refund for a damaged harness that I returned. I feel they were good for the first two I bought, lost my $40. Very unhappy!
Marsha H.
Did not fit my mini schnauzer kept falling off the Worse buy EVER spent a Lot of money on it 😢
Response from Joyride HarnessApr 1, 2020
Hey, Marsha - Sorry to hear the harness didn't fit your pup properly. Please keep in mind that we accept returns and exchanges for up to 60 days after an order is received if you aren't happy with your purchase. You can start that process directly on the site at https://joyrideharness.com/a/returns.
Suzanne M.
Got too big a size but couldn’t return it. Very stringent return picy
Response from Joyride HarnessApr 1, 2020
Hey, Suzanne - We do allow returns and exchanges for up to 60 days after an order is received and you can do that directly on the site at: https://joyrideharness.com/a/returns. If for some reason this did not work out for you please feel free to reach out to us.
Veronica B.
You never returned the money of the hardness I ordered last year and it never arrived. Sent numerous emails, phone call, voice mails then the number you published in California was out of service. Horrible customer service.
