Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jennifer Littrell F.
I ordered a harness, seatbeat securing device, and a collar. They said that they sent it via USPS. USPS shows that they haven't received the product. I can't get anyone to respond by email to advise of shipment. DON'T try to call either! They put you in a phone tree circle...you'll never reach a customer service agent.
Joanne C.
I ordered a harness for my 90 lb. lab on April 27 and have still NOT received it. I have called, emailed and chatted and have not received the harness. My order was never received at FedEx. I just spoke to a rep at FedEx. A label was created on April 29 and it has not moved. I was also charged for the harness on April 27 and still no harness. I just need someone to contact me. Order# 474452
Mike B.
COMPLETE SCAM Was charged extra for Expedited shipping and it took weeks to receive harness. In the meantime I attempted to cancel my order through many emails and Instagram messages with zero response.
Response from Joyride HarnessJun 2, 2020
Thank you for your feedback, Your order was placed on May 3rd and was received on May 16th. It was a few days delayed but our orders do normally take 7-10 business days to be delivered once the order is processed. I am sorry you were not able to cancel the order. The return link is on our website if you still wish to return for a refund.
Lydia M.
Horrible. No customer service. No harnesses received.
Alicia B.
customer service sucks 100% i ordered close to 150$ worth of dog items. and I finally get my items and I'm missing items I ordered I've emailed them 3 times in the past two weeks with no response. oh yeah and the number you see on there website don't call it!!! because guess what they don't have a customer service line its being "setup" how are u going to have over 2000 reviews and have no customer service line to call. I'm so beyond upset. I'll never order from them again. there products are all right my 45 lb dog escapes the harness so don't get this if ur dog tends to try and escape
Response from Joyride HarnessJun 2, 2020
I am sorry for the missing Portable & Collapsible Silicone Dog Travel Bowl (Free Bonus Clip) in pink. We have requested a replacement to be sen to you as soon as possible. If the harness is not working for you. You can return for a refund. The link is on the website. https://joyrideharness.com/a/returns
Steve T.
Not suitable for Dachshunds or likely any short legged dog. The buckle chafes at the left elbow, causing bleeding, pain and is completely undetectable until the return warranty has expired. Waste of money and worse, harmful to your dog.
Response from Joyride HarnessJun 2, 2020
We have a 365 day return policy on defective items. We sent you the information on how to process a return in January. Please use the manual return form to process a return. This will be emailed to you again. If you have any questions please feel free to reach out through that email.
Scott S.
Ordered from Joyride Harness beginning of May and they advertised 3-4 days to ship. They continue to send ads to buy more but my multiple attempts to get status of order, no response. Very poor customer service.
Abby J.
DO NOT ORDER FROM THIS COMPANY!!! I ordered a harness from them the beginning of March. It took 10 business days to process the order and I still have not received it. This company uses FedEx to ship their orders, but then FedEx partners with USPS for delivery, which makes accurate tracking somewhat difficult. I have tracking information from USPS that shows the package was actually returned to sender, but Joyride Harness will not return my emails to confirm they have the order back in their possession. This company does have a customer service number to call, but when you call it, it says their system is not set up to accept phone calls. Really? They also claim to have a live chat option, but it doesn’t work either. Therefore, your only option left is to email them and pray for a response, After trying to resolve this issue for the last two months, I am finally giving up and contacting my credit card company to rectify the situation for me. All of the reviews of people who have actually received the harness are great, but my experience proves there is no harness worth this much headache. Don’t waste your time!
