Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Drew
SCAM!!!! SCAM!!! SCAM!!!!! DO NOT ORDER FROM THIS COMPANY!!!! TOTAL RIP OFF!!!!! RETURNED MY HARNESS BECAUSE IT DIDN'T WORK FOR MY DOG AND NOW THEY WILL NOT REPLY TO EMAILS AND THE PHONE NUMBER IS JUST A RECORDING. NOT A LEGITIMATE COMPANY!!!!! GIVE ME MY MONEY BACK...NOW!!!!!
stephanie K.
I have tried to get a reply. I got a harness size large pink&stars. I have never once had the courtesy of a reply. You are a sponsor of Tucker Budsyn. I saw the video & thought it looked like it would help me take my dog outside longer. What a disappointment.
Ron J.
I order my harness months ago. I keep getting an email from company asking if my order has arrived. I keep telling them NO it hasn't. No response. Do not order from this company! SCAM!!!! SCAM!!!! SCAM!!!! I WANT MY MONEY BACK!
Response from Joyride HarnessJun 2, 2020
Hi Ron, I am very sorry for the delay in your order. Can you write into [email protected]. Please advise of your order number or the email you used when placing the order. We can either reship for you or issue a full refund.
MichaelL
Beware of ordering anything from this company... I ordered 2 harness’s they charged my card but refuse to send the product... they keep sending me text messages that they need my address.... I gave it on the initial order and now with 2 customer service reps online....
Response from Joyride HarnessJun 2, 2020
Hi Michael, As long as the address can be verified we will be happy to ship out your order. Please provide your order number or email address so we can look up your order to find a resolution for you.
Paul
Scam company. My harness was delayed for almost a full month and customer service wouldn't give me any real information, finally when I told them on no uncertain terms that I wanted a refund they didn't respond to that email at all but instead shipped the package two days later. I'd already ordered a harness from a different company because my dog was pulling so bad and I couldn't wait any longer, now Joyride wants to charge me $8 to return a harness I didn't ask for and have never used. Everyone should stay far away from this company, do some googling for the best no pull harnesses and you'll find a lot of great options, I won't advertise for the company I wound up with but I am very happy with it. Oh and by the way you might notice Joyride doesn't show up on any of those lists. EDIT: You see now they are offering to waive the $8 return fee, I swear I was in touch with them prior to this review, explained the situation in greater detail even than I did here, and was told flatly that they would NOT waive the $8. It's not about the money anymore, it's about saving anyone else the absolute frustration that comes in dealing with Joyride.
Response from Joyride HarnessJun 2, 2020
Thank you for your feedback. We were experiencing delays like most companies because of COVID-19. We did put a post on our Facebook page about the delays and send emails to our customers to notify of the delays. I am very sorry if we missed sending you a message. We are happy to waive the usual stocking fee. Please send us a message at [email protected].
Jaime
This company is a joke. I ordered harnesses over a month ago and still haven’t received. When I email them if they respond at all it’s nothing to do with what I asked. They have horrible customer service. I will never order from them again.
Response from Joyride HarnessJun 2, 2020
We are very sorry for any delays you have had with your order. We are working diligently to get everyone's order out to them in a timely manner. We do have a small team and work hard to answer everyone as emails, messages, social media and live chats come in.
Cathy
Only when you order can you get a person on the phone. They do not respond to emails . My shipment is in limbo. DO NOT ORDER ANYTHING FROM THEM
J G.
I had to wait over a month to get my harness. Customer service unresponsive. Had to return for an exchange. Did so. Am still waiting for new harnesses, and it's been almost a month since they got the package (got a bot email). Still doesn't stop them from relentless advertising on my facebook and google feeds.
