Joyride HarnessReviews of joyrideharness.com

The snap buckle is so big, that only after 3 walks in them, both of my dogs have raw wounds! I really wish I could upload a picture!

Horrible customer service. I ordered it then read reviews that escape artists don’t do well with the fit, so Emailed the next day to cancel, since it hadn’t been shipped. They said they would ‘tr’ to reach their shipping department. Unbelievable! It took longer for it to ship than the one I ordered from USDogs, which arrived long before the Joyride. They had plenty of time to cancel. Then they said it would cost me $7.95 to return it! I finally sent it back. I paid $43.90 to buy something that could have been canceled, refunded $28.00. Horrible communication and you cannot speak to a human being. I definitely didn’t like the fit, so I was correct. There is nothing that goes under the chest in between the front legs. Not a good harness and horrible customer service. Steer clear.

I ordered $125 worth of product on May 27th and paid extra for faster shipping. I reached out June 10th for a refund since I have yet to hear anything about my order shipping and was told once I get the package to send it back. Ummm...the tracking number I was given says it is still with them. Complete waste of money and time. And don't try to go to their actual site because they only post the 5 star reviews. DO NOT USE THIS COMPANY

I ordered my harness on May 26th. After several emails asking where my harness was I have yet to receive it. It has been “PENDING” at FedEx since June 1st. Basically FedEx says JoyRide has created a shipping label but they have not received the harness to ship. JoyRide told me they would refund my shipping fee. I have yet to receive it. I am asking for a FULL refund for this product. I’m tired of waiting and especially tired of the lack of customer service. I guarantee I will get another email that they are looking into why it hasn’t shipped yet and to please be patient. I’ve been patient enough. I could have ordered a VERY similar product for half the cost of their harness from Amazon and gotten 2 day free shipping. Not to mention better customer service. Take my word for it, DO NOT waste or money or time on JoyRide Harness. Edit: I have put in a complaint to the BBB. Edit: 6/13/2020, I just put in for a return on the website. I went ahead and paid for the 7.95, because something tells me they will not respond to my emails. I will probably not get my refund either since they are expecting an item that I have not received yet. This has got to be the shadiest business I have ever come across. I would steer way clear of them. There are much better and less costly harnesses on Amazon and Chewy.com, and I’m sure much better customer service. As of this edit my harness is still pending with FedEx. Basically JoyRide has made the shipping label for the product but not given it to FedEx to ship.

I've only had this for a week and a half and I've had to adjust it several times to make it fit even then just now I had to carry my dog home and cut him out of it with my kitchen shears before he choked to death don't ever buy this product if you love your pet

The harness didn't fit our dog. That's not what earns them a terrible review. I am warning you not to deal with them because of their horrible customer service. I paid for expedited processing, only to receive a message that they are behind on processing orders. After multiple requests, they said they would return that fee, but I haven't seen it yet. After multiple requests for an ETA, they created a shipping label - product didn't ship for another week. They charged another 7.95 "return fee". Avoid them - Not worth it!

SCAM for sure. DO NOT BUY FROM THIS COMPANY

Ordered harness and leash. Never received. After ordering I received an email that shipping would take a little longer than expected due to virus. Patiently waited then contacted company regarding status. They responded it was sent Sent a tracking number but we never received product. Contacting company is not good. Only contact is through email. No phone contact available. I have sent numerous emails with no satisfaction and still no harness or leash but out $70.00