Joyride HarnessReviews of joyrideharness.com

Started this process in April....Now it is July12 First took forever to receive it. Then once got it was wrong item but yet I had to show proof of my order and what I actually got and return item. Next dont hear anything and still continue to send messages for maybe a respond in few days or week. Now after sending more messages they show be where it was delivered too 3:25 pm on June 19, 2020 in MAPLE VALLEY, WA 98038. Guess what I live in Clarksville Tenn and have for over 30 yrs. Very sad customer service and cant speak with anyone live or even hear from them without babysitting this as thou this is the only thing I have to do So at this rate maybe might be able to use has a Christmas gift lol

Ordered a harness on June 20, 2020 and my credit card was charged that day. Initial email confirming order stated that "orders take 3-5 business days to process, pack, and ship out". I was notified on 27 June that my order "was on the way". I went to their tracking page and the status stated that their "shipping partner" had picked up the order on June 27 (in Atlanta, GA) and would deliver it to USPS in Atlanta, GA. It is July 11,2020 and USPS has not received it at any location. I have received several emails asking me to be patient, explaining that there were delays. Several email exchanges later (July 8th) I contacted my credit card company contesting the charge and notified Joyride that I was cancelling the order and that I no longer wanted it. I advised them that I had contested the charge and told them to refund my money. Joyride is deceptive in their business practices and any communication from them is utter falsehood. Package arrived on 7/13/2020. The harness was super small. Would not fit my puppy when it was one week old. I know I checked the “medium” size when I ordered it, however when I checked the order confirmation email, it clearly stipulated “XS”. If you order from this company be sure to read every communication from them very carefully. I contacted the company for return authorization And had to pay return shipping up front ($7.95). I returned everything the same day it was received. I am waiting to see if I get a refund. My credit card company notified me that the initial charge has been disputed. Waiting to see how this works out. The merchandise I received is typical of that at PetSmart for about 1/3 of the cost from this company.

Once you place order it’s impossible to get through to them. It took over a month to receive my items that were promised in 5-7 business days. Ordered xxl harness and they pushed collapsible cup on me which I bought. The cup holds enough water for a hampster, useless for my xxl dog. The harness is nice and functions well as described but due to the way they function as a business I will never return as a customer

Here's my experience...this is 7/10/20 website chat dialogue with Joyrideharness: On 7/6/20 I inquired about the status of my order. I was told that I would be contacted in 24-48 hours. Today is 7/10/20 and no one from your company has contacted me. I also sent two emails regarding status of my order. I haven't rec'd reply email with status. I called about status of my order and no one answered the phone. Yesterday, after reading numerous BAD reviews about your company, I registered a complaint with the Federal Trade Commission. I also filed a dispute with my credit card company for the two charges on my credit card dated 6/18/20. DO NOT SEND the items that I ordered on 6/18/20...DON'T WANT THEM! STOP blaming COVID-19 for your horrible customer service department. I have rec'd orders from other companies shipped thru Fedex with no delays. I hope all your customers that have been subjected to your HORRIBLE customer service department will register a complaint with the Federal Trade Commission at 1-877-382-4357.

Purchase' 2' Joyride Harnesses.On the previous night, after placing the order.The next morning, requested both be ordered in the same teal color. Instead,of mistakenly ordering the rainbow. Spoke with a Representative, about making the change. An order update with a transmission confirmation was immediately received. Although, not rectified/implemented. Can assure you, if whereby, avoiding a trip to the P.O. is at all possible. It will be conducive to the unprecedented times. Nobody wants to go to the P.O. if can be sighted out. Since there is no real working phone # to call. Began again with the process of a live chat. I do not own a printer to print out a label. The company cannot furnish, and issue a hardcopy label. Will have to bring the return to the P.O. With a manually adressed cost incurred label. Then proceed with having to wait for a legitimate returned refund.

Placed an order on 6/19/2020. Was advised on 6/24/2020 the order would be delayed. I asked them to cancel my order. They had already charged my credit card, and I advised them at the time of cancellation that most companies do not charge your credit card until they ship your order. Many emails have been sent by this company stating they are going to credit my credit card, been almost 10 business days and still no credit. This is bad business, beware. I will notify Better Business Bureau if I don't receive my money back soon for an item I never received.

This is the worst customer service I have seen in a long time. They are dishonest and unresponsive. No one answers chat features, no one answers the phone, and their responses over email are slow and vague. The website says that they will send a label for exchanges, but they have not done so and have given me the runaround about that for nearly a month now. I have disputed the charge on my credit card because it has been such a horrible experience and I am done dealing with them.

Ordered June 26th and received a FedEx tracking number to track it, but it doesnt show up at FedEx, so no tracking number to match the one I was sent by Joyride! I called my bank, they said if FedEx doesn’t receive my package by the 16th my bank is going after them for my money back! I should have reviewed them before ordering from this company!