Joyride HarnessReviews of joyrideharness.com

Incredibly slow to ship. 3 weeks after order and we still haven't received the item. Would definitely not recommend.

I bought 2 harness in May and about 1 1/2 Week I received an email that my order was delivered. After I got off from work there was no package on my mail box or my door. I emailed Joyride same day and they informed me they would looked into it. They stated the they contacted my post office and they had delivered in my mail box and to checked it. I informed I checked my mail box and no order. They kept telling they were looking into it. They made feel like I stole the harnesses and dint want to pay for it and kept telling by email only because you can’t talk to a person by phone. I called my Visa card and now I am disputing the charge. I spent $152.72 dollars and not received my order. Don’t buy this product if you have an issue with your order they won’t work with you. I gave one start because I can’t give no starts.

There is no customer service just voice instructions to use their website and when you do that there is no response! Product not that great

Do not buy this! My dog escaped the joyride harness. The strap under my dog did not stay tight. It continuously slid without any effort. I called customer service, did the chat feature and emailed. They will not help me and require a $7.99 return fee. Terrible product and terrible customer service.

Horrible customer service...each email i get explains it could take 3-5 days from this email for processing...have waited and waited for our harness...going on three weeks now...just once again tried tracking it and was told it was being sent back to shipper...we live in an address that is typically not undeliverable so can’t imagine what the excuse will be this time...not like they’ll even bother to give you one...and don’t even bother trying to call their 888 number either...that’s a run around too!?! These people are beyond questionable...first they blame length of time on them being a small outfit...and then it’s the typical COVID-19 excuse...there is no excuse at this time...they’ve basically just held onto our $$$ fir going on three weeks now...unacceptable business behavior...

Poorly designed. Big plastic buckle under The belly so laying down with it on is not good. Plus front strap is Velcro, collected tons of hair just trying it on. Fits awkwardly. My 85 lb dog was not happy and Neither am I.

The harness is no good for a small dogs 10 pounds or less. They use a large plastic buckle which falls right underneath the arm and impedes the dog from walking or running. My dog hates this harness. I also felt the harness was expensive and when I requested to return it, they are insisting on charging me another $10 for shipping. I am truly disappointed and feel that I have wasted a huge amount of money on a product that is awful.

Dont! Paid for priority shipping only to be told after card was charged that it was not the case. Trying to cancel order and get a refund is proving to be harder than it should be. Looks like I am out 65.00 because I bought 2 harnesses. Lesson learn. Stay away from this company. Also they say the warehouse is in the US but it is clear that is also a lie....Buyer beware. Horrible customer service and shipping is a nightmare as you can see with so many other reviews that confirms this