Joyride HarnessReviews of joyrideharness.com

I agree with the previous reviewers who question the legitimacy of this company. It IS impossible to reach someone via customer service. The 800 number is not hooked up - it simply refers you to the website. When I then try to reach customer service via the website, I receive a vague AI response. I was finally sent a USPS tracking number, which said that the company never supplied the product to them. When I informed the vague, unnamed email responder of this, I was told I could have a refund or a re-ship of the product. In good faith, I asked for the product. I placed my initial order -- and was charged for it -- on August 5th. Today is September 28th and I still have not received the product. I feel like a fool. I should have requested the refund. I discovered the product via a facebook ad and fear that I have fallen victim to a scam. And I was sincerely excited for my dog to try to the product. A huge disappointment. Perhaps those of us who have had this experience - and it appears to be many of us - should reach out to the BBB. Personally, will do so immediately.

CANCEL MY ORDER AND RETURN MY MONEY! DON'T BUY FROM THIS COMPANY THEY ARE A SCAM!!!! I'm sure they are gonna change their name again soon because of all the bad reviews. They are absolutely taking your money, charging you 500% of what the item is worth, and drop shipping it from china. That's why they are saying "we can't cancel orders". I asked to cancel my order the MOMENT it was placed and they took days to get back to me, saying they cannot cancel it. Don't do what I did!! Read the reviews BEFORE you buy. I'm going to dispute this charge with my bank, definitely.

Do not order! I placed an order over three weeks ago. They STILL have not shipped my order. There’s no customer support person to speak with, you have to email or Facebook chat. They gave me a tracking number finally, but FedEx never received the package. Constant excuses on behalf of Joyride. They tried telling me FedEx is bad about scanning packages in. Bull crap. Update**they blocked me on Facebook, lol! That tells you the legitimacy of this company. Second update** Disputed charged with my bank. Showed them a screen shot of our Facebook messages and FedEx where FedEx NEVER GOT THE PACKAGE. Easy peasy! I was already credited by my bank! Update***. Please know that the response below is absolute B.S. there was no ‘bad talking’, LOL. Oh, I wish I could post screenshots! Here’s a snippet of part of the conversation: “My order was over 100 bucks. Reading other reviews, I see you have a pattern of claiming FedEx has received the package and then blowing customers off when they call you out. There is NO REASON a legitimate company can’t provide a solution.”

I was so excited to get this harness but after just a few uses realized it was not so great. I bought two for my bigger dogs and they have easily slipped out of them. I am constantly having to adjust the harness tightness, while on a walk! Sent the information to the company and never received any type of response from them. The harness does NOT keep the dog from pulling! Super waste of money! ** update ** I watched the video and did exactly what it says, they are still able to slip out from the harness, they are smart and learned how to slip out of the front.

After only 5 uses the front strap snapped clean in half! I figured it was some kind of defect and after contacting the company they basically accused me of lying about what happened and said a strap would not break that clean otherwise! I hate to break the news that your harness did in fact snap clean in half after a very strong puppy tugged ahead.

I purchased this harness when it was the pug life store and I rated it 5 stars. Now it is the joyride harness. I decided to buy 2 harnesses from them because the first one I bought is wonderful. Well, these harnesses are poorly made. They must have sold their company to these people and they changed the material on the Velcro strap and the belly strap. The stitching is also poorly done along with the glue holding it together. If I could then 0 stars I would. Do not buy. I will keep using my old harness until I find another one.

Buyer beware!! I never received my harness or other items and despite having contacted customer service by email numerous times they have offered no resolution or refund (they do not provide any customer service by phone - only sales). I purchased another harness from them over a year ago and was very pleased with the product but obviously their customer service standards have gone down significantly. One agent shared that it appears my items have been lost in the mail so why not just send a replacement?!?

Wish I had come here instead of reading the "rave"reviews on Joyride Harness website - even having ordered their product, there's no place for me to leave a review on their website, so it tells me that their reviews are solicited. 1) I've learned that no harness (even one with side rings) will help with pulling. That just takes training. 2) The harness needs to be longer on the body. It stops short of the shoulders. 3) The slick adjustable strap makes it impossible for it to stay properly adjusted. I'm constantly having to tighten before using. 4) The buckle of the strap is in my dog's armpit. 5) The thick strap that goes over the head actually makes it difficult to take on and off. It gets caught on the dog's collar. 6) Speaking of collars (ordered them, too) I would have thought if I ordered an orange harness and an orange collar that they would be the same color of orange - not even close. The only thing I like about the color is the nameplate so my dog doesn't have to deal with dangling tags. (but I could've gotten that elsewhere)