Joyride HarnessReviews of joyrideharness.com

Scam. Beware. Refuses to provide shipping information or cancel order they verified has not been shipped 5 days and counting. Beware. Scam. Updated 11/07/2020 - response. Requested to cancel on 10/19; 10/20; 10/21; 10/22; 10/23; and 10/24 numerous times. I did receive the refund on 10/26/2020 with an email confirmation that refund was being issued after 10 p.m. E.S.T. on 10/24/2020 but that was only after I spent over four hours emailing, calling, doing the website chat with their "representatives", requesting their legal business name and registered agent information, and providing 25+ honest reviews on Instagram ( as they refused to allow me and still do go post a review on their website or FaceBook page) and before they BLOCKED me on Instagram and removed my posts, did they THEN respond with the refund after I was told SO MANY TIMES BEFORE by this "company" that it will not issue a refund and I could receive the order (on an unspecified date) then pay to ship it back and would receive a partial refund minus shipping and a restocking fee. That is not a legitimate business. There is no customer service. Their FB page mentions the account is managed in part by someone in Ukraine. The address for this "business" appears to be a fake address in CA which refused mail from the Better Business Bureau when BBB investigated complaints. Now this business wants to try to silence me again after blocking Instagram and refusing. It goes through many lengths to pay for fake social media glitzy ads that are deceptive and much time spent silencing honest customers that were scammed. I am an attorney licensed to practice law in a state in the USA. This is an honest review. Please beware. Joyrideharness puglifeharness puglifestore avenue14 puglifebrandinginc. Many names. Very deceptive and deceitful. Never provided a legitimate business name upon request.

I bought 3 harnesses. And the biggest one started falling apart. So I wrote them and send pictures of the harness. I am very disappointed I didn't ask for a refund just to send me a new one. I still have the pictures of the harness. Ms. McGoogan

I’m on here again because after I ordered the harness for my dog I read the reviews and let them know I wanted to cancel. They shipped anyway and after raising hell and going to BBB, they said they would refund my full $45.91- I have emails and they only refunded $28. I never even opened the package and they short me $17.51. They suck!!!! I want my $17.51 back. I have it in writing and I have already gone to BBB with the proof.

First they sent me the wrong harness/a design, pattern and color i did not order. They resent it but i ordered the rainbow one. The one i received has 3 colors, that's not rainbow. It looks nothing like the picture. Even though i got a free one out of 2 still never got what i ordered. Complete waste of money!

Do not buy from these people! Very slow to ship, no phone number for customer service, and drop ship from a warehouse on the other side of the country. When the buckle on the harness breaks they will not honor their warranty. Very poor business. On a positive note, the harness does go on easy and controls the dog, until the buckle breaks and the dog goes free possibly into traffic! Note: the harness is about 5 months old and it took about a month to get it, so I was able to use it for 4 months, well withing their alleged warrant period... Update: After Joyride made their post below, I did what they requested. Received an email that they would resolve the problem in 3-4 days, but still no more response from them, this is the same thing they have told me several times now. I suspect this is the normal way they conduct business. Do I expect them at this point to honor the warranty on their harness, quite honestly, no... Update: Well, it has been more than a week since my last update, no more contact with them, and they do not respond to my emails. Safe to guess at this point that my suspicion about them was correct. They are not an honest or honorable company to deal with. They take your money, take forever to deliver, do not honor their written guarantee, and do not offer decent customer service. Do not waste your money buying anything from these people... Update: They finally relented after many communications on my end and replaced the Harness! Unless you want to deal with the headaches when (not if) the harness latch fails, I suggest you use another source for your purchase!

Never ships. Won’t refund. Customer service is non existent. Just another internet scam.

The first harness the ring came off before I ever got to walk the dog the second one that they sent me tore and the dog took off running so I never got to walk him. I ended up letting him go.

Used harness for over a year. Plastic piece recently broke making it unusable. Their website says: The Last Dog Harness You'll Ever Have To Buy, Guaranteed! I contacted cust. service and they told me no replacement since this guarantee is "just a tagline" and customers should not rely on it. Very deceptive of just outright lie... My response: Read your own website... The guarantee has no limitations or qualifications...you really should honor it but clearly you'd rather lose customers than do the honorable thing...