Joyride HarnessReviews of joyrideharness.com

Response from Joyride HarnessJun 3, 2022

We responded to both of your emails. Please check your email, possible spam or junk folder.

Response from Joyride HarnessMay 17, 2022

Hi Elaine, You have emailed in 7 times and all 7 times we have sent you a response. We have emailed you the link to process a return. Please check your email / spam and junk folders.

Response from Joyride HarnessMay 5, 2022

Hi Melanie, Thank you for the feedback. We appreciate this very much. We are always looking for ways to improve our products and services. Our newer designs do have the smaller buckle. The purple plaid and the tie dye. WE are currently working on swapping the size small and xs for the smaller buckles. This takes time to get all the old out of rotation. And only produce all new products with the smaller ones.

Response from Joyride HarnessApr 21, 2022

Hi Kris, We are sorry to hear this. Some dogs need some time to get used to the new feeling of a different harness. Its like changing food suddenly. But if it absolutely does not work for them. We do have the return link on our website. We are happy to process a return for you. Please visit this link to start a return: https://joyrideharness.loopreturns.com/#/ If needed, you can review our return policy in detail here: https://joyrideharness.com/pages/return-policy Please do let me know if you need further assistance.

Response from Joyride HarnessApr 7, 2022

Hi Patricia, Thank you for writing in. We are now offering a Lifetime Warranty for an additional $9.95 at checkout! This is in addition to our standard 365 day warranty that automatically applies and unlike the standard warranty, this one covers chew damage! Have a bitey fur baby? This might be a worthy investment, so be sure to grab that addon at checkout to enjoy an extended warranty on your purchase. Please keep in mind the Lifetime Warranty does not cover lost, outgrown, or fully functional products that exhibit normal wear and tear. The Lifetime Warranty is good for replacement of exact item only and is $9.95 per item. It applies to any Joyride Harness brand dog harness, leash, or pet gear. To read more on what is covered, please find full guarantee details here: https://joyrideharness.com/pages/harness-guarantee Please let us know if you have any other questions!

Response from Joyride HarnessApr 1, 2022

Hi Allyson, The one email that you sent our team we responded to in January. You were asking about getting the proper fit. Our agent replied to you with our size chart and a guide on how to the best fit. After that we have not had any correspondence from you. We can definitely get an exchange set up for you. You'll just need your order number (815401) and this link: https://joyrideharness.loopreturns.com/#/ For your reference, we do have two size charts available on this page but if you have more questions on sizing, don't hesitate to ask: https://joyrideharness.com/pages/size-chart

Response from Joyride HarnessApr 1, 2022

Hi Vicki, Thank you for reaching out to us and we apologize about the damaged/defective order you received. We do offer replacements for cases like this as it's covered for up to 365 days from the time of delivery, but we will need photos or videos of the damage or issue to get started. When you have a moment to do so, please send those photos our way and we'll get the ball rolling on setting up your replacement. Please be sure to include a close-up (if needed) and photo that shows the entire item and let us know if you have any questions!

Response from Joyride HarnessMar 31, 2022

Thank you for the feedback. To be clear. We used to be called PUGLIFE Harness. Now we are JOYRIDE Harness. This was not because we have some bad reviews. We have changed the name to make our harness be inclusive of all breeds not just Pugs. It's not a magic cure, but has helped countless dog owners set their pups on the right track. The side rings are essentially training rings. As soon as the dog starts pulling, they get spun around instead because of their placement which negates the pulling. Sometimes the dog needs a bit more time on the harness, but this article provides a few more tips and tricks on how to curb the pulling: https://joyrideharness.com/blogs/news/1-simple-trick-to-stop-your-dog-from-pulling?fbclid=IwAR310mOX3LPAvXxdEuoZD_b6o0nihvrZjGPmGoEg8UZhcyDTGmBL9XmA_Wg