Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

Showing 698 reviews with 1 star · Clear filters

Stephanie F.
Sep 23, 2024
Horrible Customer Service
This feedback is solely for their customer service. The harness worked well but they are terrible at providing service. I placed an order early Saturday morning online. As soon as I received the confirmation, I realized the color for the corresponding seat belt was incorrect. I sent an email then asking for them to send the green as I thought I had ordered. I got a response Sunday afternoon saying they could not swap the color because the order had been "dispatched." I got the notification of shipping on Monday, so they had almost 48 hours to make my order correct. If they had time to ship, they had time to check their emails. They told me I could return for an exchange. If I send this item back, they will force me to use their $6.95 shipping label. Forget it! I will keep the incorrect item and not buy from them again. Also, their website does not allow for feedback.
Response from Joyride HarnessOct 29, 2024
Thank you for your feedback, and I’m sorry to hear about your experience. We’re glad the harness worked well for you, though we understand your frustration with the ordering process. To clarify, our email and dispatch teams operate separately, and we process emails in the order they’re received. While we strive to catch any changes before orders are dispatched, once they enter the fulfillment process, adjustments may not always be possible in time. However, we do offer free exchanges to ensure you receive the correct item without additional costs. If you’d still like to exchange your item, please reach out, and we’ll be happy to assist! We appreciate your input and are continuously working to improve our service.
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AJ
Sep 14, 2024
Do not buy from Joyride.They do not…
Do not buy from Joyride.They do not honor their warranty. My large 60+ dog was pulling when I was walking and the XL harness strap and the side ring strap started to tear. I had purchased previously with no issues but this was within a month. They claimed that it was chewed. If it was chewed by my large dog then there would be a lot more damage. Poor customer service. Will not be purchasing for my other dogs and will not be making any referrals about their products. I have purchased cheaper brands with no problems but for the cost they don’t stand behind their products.
Response from Joyride HarnessNov 16, 2024
Thank you for reaching out and sharing your feedback. I’m truly sorry to hear about your experience with the harness and any inconvenience it has caused you. We take your concerns seriously, and your satisfaction is very important to us. To ensure we address this issue, we will be sending you a replacement harness despite the damage that occurred. While we do see signs that may suggest the harness was chewed, we want to prioritize your trust in our brand and products. We also appreciate your feedback and will use it to continuously improve both our products and our customer service. If you have any further questions or concerns, please don’t hesitate to let me know. Thank you for giving us another opportunity to make this right.
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MUNN, D.
Aug 10, 2024
Refusal to return accidental order
This was an accidental order while on Facebook. I asked to return it and you refused. I don't even have a dod. My dog passed away May 7th, 2024. At the time of this accidental order I was ordered nail polish.
Response from Joyride HarnessOct 29, 2024
I'm very sorry to hear about your loss, and I appreciate you sharing your experience. It seems there may have been a misunderstanding regarding the return process. We did send a return link to assist you, but it appears the return was not initiated. We want to ensure that you have the support you need, especially during this difficult time. If you would like assistance with the return or have any questions, please let us know, and we’d be happy to help you through the process. Thank you for your understanding, and again, I'm truly sorry for your loss.
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Sandi D.
Jul 17, 2024
Lousy design and poor customer service…
Lousy design and poor customer service on the lighted harness! It is very difficult to charge and the cable split apart from struggling with insertion. When I alerted joyride of this they called it uncovered wear and tear. will no longer buy from this company!
Response from Joyride HarnessOct 29, 2024
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the lighted harness and the charging issues you encountered. We understand your frustration, especially when a product doesn’t meet your expectations. While we strive to provide quality products, we do have specific warranty guidelines, particularly regarding wear and tear, similar to how companies like Apple do not cover charging cables. We want to ensure our customers are satisfied and appreciate your input as we continually work to improve our designs and customer service. If there's anything else we can do to assist you or if you have further concerns, please let us know. We appreciate your feedback and hope to regain your trust in the future.
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Carol S.
Jul 15, 2024
Please check out the photos of the Joy…
Please check out the photos of the Joy Ride harness. My Great Dane “Hector”ripped apart the harness and ran off. It is not durable for a strong dog. I was denied any replacement. Company does not care about their customers and useless harness that tore apart. Photos of damaged harness will not upload in the area provided below.
Response from Joyride HarnessOct 29, 2024
Thank you for your feedback, and I'm sorry to hear about your experience with the harness. We understand how concerning it is when a harness doesn't hold up, especially with a strong dog like Hector. However, we cannot cover damage caused by another dog or from rough play, as this falls outside our warranty guidelines. We strive to provide quality products and customer support, and we’re disappointed to hear that you feel we didn’t meet your expectations in this case. If you’d like to discuss your concerns further or explore alternative options, please feel free to reach out. We value your feedback and hope to improve your experience in the future.
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Char C.
May 31, 2024
The worst customer service
The worst customer service. Would not recommend this company to my dog owner friends. Was in the hospital from surgery when the 60 day return window occurred and although they asked me to send a picture of the unused harness they still refused to allow me to return it.
Response from Joyride HarnessOct 29, 2024
I'm sorry to hear about your experience, and I appreciate you sharing your feedback. I understand how frustrating this situation must be, especially during a challenging time like recovery from surgery. Unfortunately, I don’t see any order information or return request associated with your account. Our policy does require returns to be initiated within the 60-day window, and while we do our best to accommodate special circumstances, we also have guidelines to follow. If you’d like, we can look into your specific situation further. Please reach out directly, and we’ll do our best to assist you. Thank you for your understanding, and we wish you a smooth recovery.
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J.O.
May 1, 2024
Worst customer experience ever!
Boy, what went right is a better question. The harness clearly has a design flaw where the (huge) buckle hits the poor dog on the elbow as they are walking. My 14 year old dog could barely walk in it. When I tried to get a refund, I kept getting pointed to their refund link which doesn't give a refund if labels are not still on the harness. I've only had these harnesses less than a week! They say they'll give an in-store credit, but if the product doesn't fit - why would I want an in-store credit??? AND... there is no customer support phone number. Totally ridiculous - the whole thing. I'm out $100 for harnesses I can't use.
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Misa K.
Mar 11, 2024
This review is for my mother
This review is for my mother. She purchased a joyride harness after my suggestion because I knew a large dog that had one. She has a chihuahua and purchase the best friends harness. The buckle is about the same size as it is for a large dog. She called them and stated that they were not very helpful. Then she went to try to place a review on their website and it wouldn't let her click anything below three stars. I even tried it on my Chihuahua he absolutely refused to walk with it on the buckle is about 2 in wide and about a half an inch thick it's very cumbersome and quite honestly intimidating to a small dog. I hope they see this and offer my mom a refund or a viable solution with a smaller clasp. The company is asking for more details. I don't think I need to include any more details I explained that the class to secure the harness on the dog is huge cumbersome and intimidating it can pinch their skin severely. I highly do not recommend this item for a small dog.
Response from Joyride HarnessNov 20, 2024
Unfortunately i was unable to pull up your mom's order information with the email address you provided. We are trying to find a solution for you and your mother. But without locating the order information. Do you have an order number or approximate date she purchased?
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