Joyride HarnessReviews of joyrideharness.com

This harness is actually really terrible. It doesn’t stay tight, and saying it’s a no-pull harness is misleading, as it does not prevent pulling even a little. They are also not true to size.

Ordered 2 harnesses and a leash. Package never arrived. Called no customer service what so ever. Contacted my credit card company and they refunded me right away. Do not waste your time trying to deal with these people they have no clue.

This company is not equipped to manage e-commerce. I paid for USPS + expedited shipping on 12/10. I immediately received an email saying it will take at least 7-10 days to get updated tracking from DHL. I have a tracking number provided by joyride but DHL doesn’t recognize the tracking number. I also received a text message after placing my order that there was an issue with shipping. When I followed up with customer service they said I had received it in error. I’m really starting to wonder if I will ever see this product.

I ordered in october. it's mid December now. Still no harness. I do have several emails promising delivery but still nothing. My advice is don't buy. Unless you want to consider it a charitable donation.

Terrible customer service. I sent back the harness because it did not properly fit my dog and besides, it was super stiff and had to be uncomfortable. I sent it back and emailed tracking info (per their instructions) - back in early OCTOBER. It is now mid DECEMBER and after contacting the company a few times, still have NOT received a refund. They insist they did, but they HAVE NOT. BUYER BEWARE

This company's customer service is very poor. The phone number doesn't allow you to speak with a customer service representative. The only way to reach them is through email which they may or may not respond to. When they do, they say they'll look into it and get back to you. I've tried several times to reach them about my order which I placed almost 2 weeks ago, wanting an update on shipping (their website claims 5-6 shipping days) and I've heard nothing. It's very frustrating.

I placed my order nearly a month ago and haven't yet received it and have no idea if I ever will. The last communication the company sent was nearly 3 weeks ago but I have received nothing to confirm that my order has been shipped. While I understand orders may take longer to fulfill this time of year, to wait a month without receiving the product I paid for and without adequate communication is inexcusable. I have requested that my order be canceled and that I be refunded but they denied the request; although they did agree to assist with a return when (if??) I ever receive my order. Incredibly poor service.

We bought this harness when our dog was 2 months old, based on the average adult size of her breed. She did not grow into it, and the company, when asked about an exchange, told us that it was past the return period. We finally threw it in the trash after our dog slipped out of the too large harness and was almost hit by a car. Buyer beware!