Joyride HarnessReviews of joyrideharness.com

I placed my order 2 1/2 weeks ago and it is still being 'processed'. It appears to not have been filled and sent as indicated by their tracking system. They respond to email inquiries with "We will contact you when we have information". The friendly customer service represented on the website for the phone number is non exsistent. When you call, you get a recorded message and no way to talk to a person. The chat is unable to give you any information. They say they have limited access to any information and tell you someone will contact you via email. They ask for your phone number, but say they can not call you. They can't or won't cancel my unsent order because they say they have a narrow window between ordering and the item being sent. I have been waiting 14 business days. Now they have my money and have not sent my product and they can't cancel my order and credit me. I am still waiting for them to prove me wrong, but I would think twice about ordering from them. There seems to be no way to get any help or information or product. UPDATE I am happy to say I finally got my order. It was only after I continued to email, numerous emails and filed a complaint with the BBB. This company also goes under the name Pug-life Harness. The BBB has given it an “F” rating. I would not order from them again. It is NOT worth the hassle you have to go through to get your order! The products I received seem decent. They fit my dogs ok. Haven’t had much chance to go on walks due to snow and ice. So... Order from them at your own risk.

I have been waiting for a buckle replacement since September. They have given me the run around and do not answer emails. I am very disappointed.

This company is a complete joke. Saw an ad on Facebook and that should have been an indication that this company is a SCAM!!. Never received our order and its been 3 weeks and when you call the phone# provided 888-200-9914, it's only a information # and they refer you to there web chat. Chatted with Nina V and she could not tell me why my order has not been received and would have to refer to her special department to look into this. She said it would take 24-48 hours to get back to me, just like others here have said, no response or update. I will be disputing this with my bank as a SCAM!!

Beware I got these thinking they would be perfect for my 3 dogs..nope. The fit was horrible colors are cute, but they don't work. They just slip off of the dogs. There is a $8 return fee and I wish I just didn't buy these in the first place. I now have to donate the one because they will not accept it without the tags on it. 100% not satisfied with this purchase. The ones I just got from Petco are 1000x better.

Like many others here, ordered and paid in late November. No merchandise and no progress in getting a refund. I just filed a report with the Federal Trade Commission. They apparently don't help individuals per se, but rather track and investigate trends. If everyone who has had this treatment were to report to the FTC I think that would show a trend.

Horrible customer service. I placed an order on November 26th and have yet to receive my harnesses. When I look at the status of my order it says it hasn't shipped yet. When I call/chat with customer service they give me the run around. I've been given a USPS tracking number but USPS says they haven't received the package yet. So frustrating. These were supposed to be Christmas gifts. UGH!

If I could give a zero I would. As the previous poster said, they take your money and never ship. Horrible service. I will not do business with these people again. Don’t waste your money.

Believe the reviews. They take your money and never ship. They say return is easy... *when you get your product* you can return it easily. But you can’t return something they never send.