Joyride HarnessReviews of joyrideharness.com

I have bought 2 harnesses. I have a beagle so bought a medium first time, he kept letting loose by unbuckling. I blamed us not clasping it as the cause. Then realized his elbow hit it which is why it unclasped so I bought a large hoping it would fix the issue. Nope, if he moves a certain way his elbow hits the connector and loosens it so if he pulls it open. I had to put a second clasp strap on it so it wouldn’t open. Tried calling customer service but get same recording whether it’s 9am 8pm or 4am high call volume, go to our website, goodbye and it hangs up. Supposedly the company states you can get in contact with customer service. Why have a number if you don’t answer it. I emailed customer service twice, no response either time. I like the design of these harnesses but for the price I don’t expect my dog to be able to get out. I was calling customer service to find out if they have any with a clasp not right at the elbow area Of the dog but I guess they don’t want my business. Next harness is due to be purchased and it doesn’t look like it will be from puglife

As advertised the harness is easy on and off, well made with good materials, and attractive. None of that really matters though because my chihuahua can easily back out of it.It comes right off if I attempt to pull her from the front. It also come right off when I attempt to pick her up with the handle. My fear,of course, is that she would get out of it and run into traffic. So it is basically useless.

I loved this harness at first. Easy to put on. Dog seemed to emjoy walks. But recently, and less than 20 times of using it, the dlasps are coming undone on our walks. Unsafe. Not good. And I realized that the straps seem to bother my dog, too ,

Slips off. False advertising. Dog can back out easily.

One of those "up and coming" trendy new businesses that promise something new and better, but in reality just don't know how to run a business and are bad at customer service. I'm not really able to tell at this point whether they just "can't be bothered" to respond to inquiries or if they're scared to death of their customers. Long story: Placed order for this supposedly great new dog collar/harness that was supposed to stop dogs from pulling while on the leash. Several things should have turned me away: 1) The advert came from facebook. 2) The price was not stated up front, but a discount percentage was. I know, I should have seen all the signs, but I got this new puppy that I'd really like to get used to walking on a leash for her own safety ... so: Placed order on June 20 and they took my money right away before shipping any product. After 7 days (June 28) I sent an email noting no movement on shipping and asking for a refund. An hour later, I got a shipping notification - not from California where the website indicated the company was based, but Florida. I got no response on email, and the action was not what I had requested. After 7 days, I didn't exactly expect the product, but I did expect notification of processing and shipment. They've had my money for 7 days... Also, the product has yet to actually move, the USPS tracking service says that a shipping label has been created, not that the product actually shipped. For the lack of being willing to actually contact the customer - basically throwing a package at me (or a shipping label in my case) and hoping I'd just forget that I'd asked for my money back - I'd be careful buying from these people. They won't be in business next year, and they won't be good at finding lost shipments or correcting mistakes if they won't or can't be brave enough to actually talk to their customers. Well, the shipment looks like it might actually move - got a form email too, telling me to "hang in there!" - updating to 2 stars since they still never acknowledged my request to cancel the order or responded directly as to why it took so long. Beware ...