Joyride HarnessReviews of joyrideharness.com

I ordered from Joyride harness 2/2/21. Complained about their taking money immediately without shipping product. 2/7/21 Received bogus "your item has shipped". They created a label but never mailed the product. 2/12 still no shipment sent. Requested cancel my order, received long BS email about Covid etc.. Reviews on their Facebook page are fake. Filed scam report. Having my bank file fraud charge.

Do not buy! It’s gets loose. Wish I would have read these reviews before buying it. We only had it 2 days and it got so loose our puppy almost chewed thru the strap. We got one from Amazon for half the price and it lasted longer. They would not offer a refund or exchange. We feel scammed. :( UPDATE: they reconsidered our issue, reviewed our photos and gave us a refund. If you do buy one, make sure you fit it on your dog with the tags on and watch them inside the house for a few minutes. If it doesn’t work for your dog, then you can return it.

I ordered this harness in hopes of offering my 14 month old dog a more comfortable fit for walks than his easy walk harness (which digs into his pits). I have owned it for less than one week. The chest strap does not stay tight and already has a frayed thread. He pulls more than ever in this thing that it's only a matter of time before the ring attachment rips loose. For the money they charge and the claim that it's a no-pull harness, I feel completely ripped off.

We previously ordered a joy ride harness and like the harness. Unfortunately our Frenchie chewed on the harness so we placed an order for two more harnesses on the 18th of Jan, order # 712146 and still waiting to receive them. Chatted with company who refers my chat to a so called specialist who eventually gets back to me and states my order is still in processing. We paid the extra for priority processing. Customer service is terrible. I’m giving it a few more days then I will cancel my order. In future, if we need to purchase another harness we won’t be returning customers again. We need to find another company. Still waiting for our order which was placed on the 18th of January and it’s 13 February

So I got a harness and it did not fit. I immediately ordered another one to get it on the way assuming an EXCHANGE would be no problem. I was informed that because the tags were unattached they could not accept it!! I have the tags there just not attached. My other order says it wasn't processed or shipped so I asked a sales rep ( Claire T.) to cancel the order and please refund me. She said that she couldn't do it and she would have someone else call/ Total BS and horrible customer service. Now that's 2 Harnesses they wouldn't refund!! And there website says "100% No Risk Guarantee" and "Free Exchanges". That's a lie!! This is FALSE advertising. And you wonder why people use Amazon. I was just trying to support an Independent.

I wish I had read the comments before ordering from this company! I placed an order on Dec.20th and have yet to receive my harness and seatbelt. After countless emails due to a generic tracking number that showed the product sitting in Indiana for 3 weeks.. I received a new tracking number showing it's now in Atlanta.. Each time I inquire, the date of receipt changes. I am unable to reach anyone by phone and the chat specialists that I have gotten in touch with can only "escalate" the issue.. only to receive more generic emails to let them know if I don't get the order in 5 days. I am done! It's been more than a month of pure run around with no product-- no offer to reship a new one-- no offer for a refund, discount, etc. Worst customer service EVER! I will be filing complaints with BBB and fraud claim on my credit card charge. BEWARE: do not order from this company! You will be out of $$, patience, and time dealing with them!!!

Horrible customer service and ok product so not worth dealing with! Ordered a harness on Black Friday. Received an email mid December that shipping was delayed due to the pandemic. Ok, not a problem.... completely understand and truly appreciated them reaching out. Received two more emails like that about a week apart each, and I always replied with understanding (yet never received a tracking number with any of those emails... just an email to blame shipping so they didn’t take any responsibility). In early January I followed up since I still hadn’t received my order. Was finally given tracking and told to contact them in 5 days if it hadn’t arrived. Side note, per tracking, the item shipped AFTER they sent me those other emails blaming the pandemic and shipping delays. I questioned that, but they didn’t acknowledge it or even respond. 10 days later, I followed up again to ask where it was, referencing the previous email to follow up after 5 days (though I had given 10 days). I then received the exact same email with tracking, asking me to contact them in 5 days if I hadn’t received it. Wrote back and told them it’s already been 10 days since you sent the exact same email! So per the first message, I’m letting you know again it’s been 10 days and I haven’t received it and tracking wasn’t moving (actually at this point tracking still stated “USPS awaiting shipment.”). And all previous messages were included, which I referenced in each response, but they obviously didn’t read them or care to. Have not received another response. And in all these messages, I never received a sincere apology (which really goes a long way); no offer to reship since it had been 2 months; no offer of a refund just for shipping. Product is ok at best... harness around the belly does not stay where you adjusted it. It loosens up so my dog can get out. She actually got out while on a hike. Thankfully she ran to me and not lost in the mountains. Even with that, I’d consider ordering again if they offered better customer service. This was actually my second harness (she escaped using our original harness. After that escape, we were hooking her leash to the harness and collar on hikes). I understand it’s a small business; however, I have a small business also and will always offer an apology along with some type of resolution even when it is lost in shipping... especially after two months!

If I could give a Zero I would. I placed an order and it seemed to have not gone through so I chatted with an agent named Dakota B. within 2 minutes of placing the order to see if it had gone through. He "assured me" it had not so I reordered. After I reordered, the first order processed quickly so I wound up chatting with another agent named Nina V to cancel the first order ASAP. She informed me it was too late even though it was only about 5 minutes since I placed the order. She referred it as an URGENT matter and 5 days later a very generic message came through stating it was too late and return when received. I responded to the message and got the same generic, robotic answer. No one cares or even seems to know what they are doing. I refused the one package and sent back the other as the harness was poorly made considering the price and hassle. If not refunded for all my expenses, I will dispute with credit card and have all communication to prove my diligence. Terrible customer service and inadequate employees.