DJ M.
After waiting for months...
After waiting for months to get my replacement item (leash) for a returned harness...I am very pleased with the product. Although the seatbelt attachment appears too small and flimsy, the rest of the setup is a very well made and comfortable for both me and my dog. It's too bad the CS was horrible initially but you redeemed yourselves by finally handling this issue (after multiple calls and emails) and sending me my product. If you can improve on your CS, you'd get 5's across the board. You do have some nice products so you have that going for you.. Good luck, better late than never I guess.
Response from Joyride HarnessApr 7, 2020
Thank you so much for your updated review. We do appreciate it and are happy that we could finally get this resolved for you. We do apologize for the delay in communication. We will definitely keep your feedback in mind moving forward and are always striving to improve our customer experiences. We wish you the best!


