Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Matt B.
My harness was defective. I e-mailed customer service about the issue, was told a replacement was shipped and it never arrived.
Response from Joyride HarnessMar 23, 2022
I am sorry for the delay. I am checking with our shipping team on this one and will have our agents reach out to you once we get an answer.
Karen C.
I bought 2 harnesses and one the collar had been improperly sewn so part of it wasn't even sewn.
Response from Joyride HarnessMar 23, 2022
We were unaware you were having trouble. I had a team member reach out to you through email.
Karolyne J.
Never got the harness,terrible service, don’t stand behind their product
Response from Joyride HarnessMar 23, 2022
Hi Karolyn, We did respond your email multiple times. In order for us to process a replacement for the order we did request you send back a form and you never replied to us on multiple occasions.
Dean H.
Poor customer service. Was sent the wrong color and was charged for return shipping. Will never purchase from again
Response from Joyride HarnessMar 23, 2022
Hi Dean, Unfortunately we did send the correct color. You requested to change the order after it was already dispatched. Now we do offer free exchanges but you requested a refund. This is the reason you were charged the shipping cost to return.
Ross
Main D ring pulled out of the harness within a week. That said, I got a refund. Would not consider a quality product.
Response from Joyride HarnessMar 23, 2022
I am just happy we were able to make things right. Thank you for taking time to send in a review
Rodney U.
Dog pulls and chews on it. It has no more Benefits than what I can get on Amazon or Target.
Response from Joyride HarnessMar 23, 2022
While we cant help with the chewing. We did send you an email with tips on how to work with our harness to train your dog. Since we haven't heard from you prior to this. We were sure you both were having a better time. I am very sorry to hear you are not.
Geoff M.
Haven't received the order yet. Very slow to ship from the time I ordered.
Response from Joyride HarnessMar 23, 2022
Hi Geoff, Your order was placed on the 16th of March and delivered on the 22nd. Our shipping times have greatly improved from when we first started. We are still a small business and do not have the the luxury of overnight, day or two day shipping. But your order was processed and delivered very quick. I am very sorry you do not agree.
C.A.A
I never received my order, even after so many calls, no one at this company called me back! I will never order from this place or refer them to anyone in my family or friends.
Response from Joyride HarnessMar 25, 2022
We are so sorry for this, I have just reached out to our team And a full refund will be processed.
