Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

Showing 698 reviews with 1 star · Clear filters

cindy C.
Mar 23, 2022
Satisfaction guaranteed... unless you want to return.e
Everything in your website references complete satisfaction with regards to return ING a harness. Nowhere does it state that unless the harness still has it's complete tags on the return will be refused. How can a person test a product without removing tags and if that's strictly enforced it should be in plain view on the website. Deceptive advertising is what this is called and I pass this on to every dog owner I know. Also everyone on TikTok. Consider me unimpressed. Sincerely, Cindy Cain. P..S. UNSUBSCRIBE ME
Response from Joyride HarnessMar 25, 2022
Hi Cindy, We only accept returns on Like New items as we are a smaller team and it is clearly posted on our site. We recommend reviewing shop policies before placing an order to determine if they fall inline with your expectations. We're always willing to work with a customer if given the opportunity. In this case. you did not alert our team that you wanted to return the harness. Thank you for your feedback.
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Tracey
Mar 23, 2022
I tried these twice with my pups
I tried these twice with my pups, I have 3, all different sized. The harnesses slipped all over, the velcro collecting hair from my pups... the company would not return the product unless the hairs were all removed, which was impossible and the fault of the product, not mine. After much communication, and the company unwilling to stand behind their product, I literally threw them all in the trash. Not worth being treated like a criminal.
Response from Joyride HarnessMar 25, 2022
Hi Tracy, I am sorry you felt this way. You were not treated like a criminal. We ask for photos for all our returns that the tags have been removed. Once we asked for the photos we did not get a reply. We only accept returns on Like New items as we are a smaller team and it is clearly posted on our site. We recommend reviewing shop policies before placing an order to determine if they fall inline with your expectations.
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Jacob B.
Mar 23, 2022
Too large
Too large, no path to swap out as once you put it on a dog, it’s un-returnable. They did offer to do an exchange for a fee and only if the original tags were still attached. Since I’d removed the tags it was unreturnable. From their email “ *No return or exchange will be accepted without the original hangtag still attached.” So beware and don’t remove tags until your are sure should you buy this product.
Response from Joyride HarnessMar 23, 2022
Hi Jacob, We emailed you offering an exchange for the XS on Oct 28th. We did not get a response from you.
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EllenE C.
Mar 23, 2022
SilkE Harness snafu
I recently purchased a harness for my Silky terrier, Silky terriers are a toy breed which means they are small in size (only in stature not personality). I chose your smallest size (XS) which unfortunately is too big. It is my opinion that she will never grow into it. I have purchased 3 of your harnesses for my other dogs and love them, their ease of use is great. I realize that this issue with this purchase falls to me, but I really wish Joyride Harness would manufacture a super small harness for those of us that have very small dogs, Thank you for your time.
Response from Joyride HarnessMar 23, 2022
I am sorry to see you are happy with the 3 purchases and still such a low rating since we do not make the XXS. I am sorry we can not fit all your dogs in our harnesses. In some cases our design would not fit well on anything smaller than the size XS. We do wish you the best and good luck finding something for your tiny tator tot.
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Karen R.
Mar 23, 2022
Well the no pull harness that I bought…
Well the no pull harness that I bought from your website sucks cause my dog just slipped right out of it when he was walking behind me. Plus it didn't stop him from pulling me still. So all in all your no pull harness is no good to me.
Response from Joyride HarnessMar 23, 2022
Hi Karen, We realize the harness isn't a magic cure for all dogs, but we have thousands of positive reviews and testimonials from dog owners that this harness has helped. Folks are always happy to share and our goal is always to make walking and adventures better for everyone. We're sorry that it did not help in your particular case. We do wish you the best!
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Blane M.
Mar 23, 2022
The harness of satisfactory
The harness of satisfactory, however the week that it took to get here was ridiculous! Yes, I realize certain companies cannot deliver like Amazon but your delivery was awful
Response from Joyride HarnessMar 23, 2022
Hi Blane, Thank you for the feedback. Our processing time for an order is 1-3 days and 5 business days for delivery. Your order was delivered in the correct amount of time that we advise. I am sorry you were unhappy with the delivery time.
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Patrick L.
Mar 23, 2022
Very clunky clip
I have a small and the clip on it is so huge. It doesn’t stay tight, the belly strap is always coming lose I had to put a few stitches in it so it would stay tight enough. I would not recommend this product.
Response from Joyride HarnessMar 23, 2022
Hi Heather, We emailed you back in October about sending you an exchange for the harness. We did not get a response from you at the time. We are still happy to do this for you.
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Erika
Mar 23, 2022
Not durable at all
Not durable at all. Ripped quickly. I contacted customer service and never got a reply.
Response from Joyride HarnessMar 23, 2022
Hi Erika,Thank you for writing in. Our team did respond to you in December. Since the harness had chew damage. We did advise we did not cover that at the time and were unable to send a replacement. We are now offering a Lifetime Warranty for an additional $9.95 at checkout! This is in addition to our standard 365 day warranty that automatically applies and unlike the standard warranty, this one covers chew damage! Have a bitey fur baby? This might be a worthy investment, so be sure to grab that addon at checkout to enjoy an extended warranty on your purchase. Please keep in mind the Lifetime Warranty does not cover lost, outgrown, or fully functional products that exhibit normal wear and tear. The Lifetime Warranty is good for replacement of exact item only and is $9.95 per item. It applies to any Joyride Harness brand dog harness, leash, or pet gear. To read more on what is covered, please find full guarantee details here: https://joyrideharness.com/pages/harness-guarantee Please let us know if you have any other questions! Press ? to
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