Joyride HarnessReviews of joyrideharness.com

It would be a great harness if we could keep it from slipping off our dog. We followed all instructions given to us to keep it locked in the position it needs to be, but it quickly loosens and slips off our dog. Wish we could get a replacement or, possibly, a smaller size free of charge.

The harness is lovely. My problem is I can’t unbuckle the snap fastener. My fingers are not as strong as needed to undo it. So I haven’t been able to try it on my dog! Help!

This did not work out for me and my dog.

[UPDATED 2/13/21] Reached out to customer service via online chat (written correspondence is only option provided). Was told someone would get back to me with an order status update ASAP and I would receive an email notification with a tracking # once it shipped. The following day, I received an email stating they were looking into it and would get back to me. Ironically, the product arrived the same day I posted this review, even though I never received a notification, the Shop app still shows as "order placed," and no one has yet to follow up with me (aside from my review response below). Somewhere along the line, their communication system is definitely broken, as they fail to follow through with providing accurate shipping info to both their clients and their CS dept. As a "small company," this would be an area, I would think you'd want to excel in against the "big dawgs." At the end of the day, it's not what happens to you, but how you deal with it matters, and that people are looking to you for proactive resolution. Had I not written this review, we would've never received a written response/confirmation of delivery from you. Say what you mean and mean what you say (follow up and follow through will go a long way in your company's future longevity, which is why I am only bumping up your star one level). Hope this helps when strategizing exceptional customer service logistics at your next think tank session. ********************************************* I'm giving this a 2-Star review for now, as I am waiting to see how/if this company responds to my concerns. On 1/29/21, I placed an order (#716086) for a Joyride harness and heavy-duty dog leash, in anticipation of our rescue Staffy we were getting the following week. Thirteen days later, (according to the Shop app they make you install to track it) the order hasn't shipped. What we have received are endless email solicitations inviting us to purchase yet more products at a discounted rate (when we haven't even received our first order) and to donate funds to the organizations they contribute to. (I have to admit, all of these negative reviews about lack of timely deliveries and customer care has me nervous.) We've had this Staffy in our home for a week now, and have been double-lead leashing her to make due, but would really like the products we paid for, or at least a legitimate update from the company as to why there's no movement on our order. If I don't get a response from the company within the next 24hrs, I will be filing a complaint with my bank and having the charge reversed. And, like many of you have already done, will just order comparable items from Amazon. At least I'll know I'll have what we need for our new fur baby within the next two days. Keeping the faith.

I like the design of this harness. It's construction is solid and it is the easiest harness to get on/off.. something my ageing parents really like, not to mention the dog! He is a 100 lbs puller with fear aggression and this is the only harness he's been "excited" to wear. There are only two ways to adjust the harness, therefore it is imperative that they both function correctly. The company's response to the sliding belly strap has been underwhelming at best. I contacted them regarding the issue, and they sent me a video clip of how the belt should look. After a bit of time and many adjustments, I got the belt to look like the one in the video... but it did not correct the problem and there was no response when I emailed them to tell them so. The belt is too slick. I've read other reviews that state that they used a different material, that the older harness doesn't do that. I would be willing to give them another go if I could somehow be assured the problem was fixed, but the lack of communication and attention to this problem doesn't give me much faith.

My dog kept getting out of the harness as the strap would slide. Joyride did send another harness, but the same problem happened with the new one. * I wrote back and was told that because I cut the neck strap to tighten that area, my guarantee was negated. * The sheet that was supplied with the second harness, stated that “the strap could be cut to tighten the fit”! Won’t recommend this harness 😞

Does not allow for me to give NO stars. Beware people of this Company. If you have problem with an order, they will purposely delay responding until the return policy date is passed. They will completely ignore you, you’ll never be able to make a live call with them, Better Business Bureau has tons of unresolved complaints. Letters to them from the State of California Dept of Justice goes unanswered. It’s sad to see a business misrepresent themselves and take people’s money away without resolve. 11/6/2020. I have emailed this company based on their response to this review. I will add to this post as events happen. 11/17/2020. To say this was an easy task would be an understatement, but they corrected the issue to my satisfaction. With this continued latter support, they could raise the stars as there would be less complaints.

Although the quality and look of the harness is great, I would not recommend it for dogs who have very short hair. According to the size chart, my dog Maggie needed a size L. Once I receive the harness I realized it was way too big. It took several weeks to get a replacement in Medium. I have read the instructions (and also talked to their customer representative) and have tighten the harness as much as comfortable as possible for Maggie. Unfortunately it continually slides to one side or the other during our walks. The main strap seems to loosen up within 10 minutes of walking. Part of the issue I believe is the material on the strap, which is very silky, doesn’t hold well with locking buckle. Again I think it would be better on a dog with longer or more coarse hair but not great for a sleek body, short haired dog like cattle dog, pit, etc.