Linda H.
The customer service is second to none
The customer service is second to none. Ordered a medium that was too large. I spoke with a gentleman who asked me to take pictures with it on and send it to him. He immediately said that it was too large and to send back and get the small. He was fabulous. On sending it back via a code provided by him, I went to UPS which is only three miles away, all was completed. That was the easiest return in my life. Rugby enjoys his small harness along with matching “STARS” leash and we hoomans love the training treat bag. Thanks to all involved! Linda Hughes
Response from Joyride HarnessOct 29, 2024
Thank you so much, Linda! We're thrilled to hear that your experience with our customer service team was so positive and that the exchange process was smooth. It's wonderful to know that Rugby is enjoying his new harness and matching leash—and that you’re finding the treat bag useful too! We’ll be sure to pass along your kind words to the team. Thank you for choosing us, and happy adventures with Rugby!


