Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Josephine U.
Harness doesn’t work — keeps rotating around the barrel of the chest
Response from Joyride HarnessMar 31, 2022
Hi Josephine, Can you please email our team [email protected]. I am not sure what your review is talking about. "Rotating around the barrel of the chest". Please reach out and we are happy to help as best we could.
Becky
I bought the harness to help with Max tugging on the leash, didn't help. It was also used when he was in the car. It shifted on him so much that it choked him causing him to get sick. Nope, don't like it and neither did Max.
Response from Joyride HarnessMar 31, 2022
I am sorry to hear this. We were not aware. There was no email or correspondence regarding this. Our service team would have been happy to answer questions regarding fit or suggestions on how to adjust the harness better.
Nicki L.
When I ordered my harness I also paid $14 for a seatbelt attachment. Did receive it. Notified you but nothing was done about it. So got the harness and.m not the seatbelt I paid for.
Response from Joyride HarnessMar 31, 2022
Hi Nicki, Thank you for your feedback. Our team did reach out to you about the missing item in your order. And we did not have a response from you.
Manny A.
Terrible customer service on exchanges. The customer experience is lost in the impersonal system cannot recover from error and burdensome on the customer to make the exchange. If you want business, you treat the customer right. Your products are not that much better than the competition to throw out service
Response from Joyride HarnessMar 31, 2022
Hi Manny, I am sorry you feel this way. Our orders dispatch the same day. So when you had requested to make changes we were unable to accommodate the request. Our team did respond to all of your messages.
Tiffanie L.
Unfortunately this rubbed my dog until he bled in his arm pit. We tried adjusting it multiple times with no success. He started flinching when he saw it come it for a walk. I wasn't going to write a negative review but you keep emailing me. It didn't fit him right. Seemed like a great idea but didn't work out for us.
Response from Joyride HarnessMar 31, 2022
I am very sorry to hear that. This is the first time hearing that you were having any issues with the fit or the harness. Thank you for your feedback. And we do hope you find something that woks ut better for him in the future.
Lisa H.
Nothing but a pretty harness. Does not work as advertised or after purchased on chat. Worthless. Do not recommend.
Response from Joyride HarnessMar 31, 2022
Hi Lisa, Sometimes the dog needs a bit more time on the harness, but this article provides a few more tips and tricks on using the side rings and how to curb the pulling: https://joyrideharness.com/blogs/news/1-simple-trick-to-stop-your-dog-from-pulling?fbclid=IwAR310mOX3LPAvXxdEuoZD_b6o0nihvrZjGPmGoEg8UZhcyDTGmBL9XmA_Wg
Melissa Y.
The clip sits right at the elbow joint.
Response from Joyride HarnessMar 31, 2022
Hey Melissa, This is the first time we are hearing about this issue. Had you written in to our team we could have helped with the fit issue. We appreciate you writing in with your concern. Your dog's comfort is very important to us and something we kept in mind when designing the Joyride Harness. If the buckle is rubbing, then we believe that harness needs to be adjusted for proper sizing and fit. If there is any friction or rubbing behind the leg then we recommend loosening up the front Velcro strap, so the harness sits further back on the dog. This should create enough distance between the buckle and the leg. Hopefully this helps!
Luana M.
Return policy is poor.
Response from Joyride HarnessMar 27, 2022
Thank you for your feedback. We are always looking for ways to improve.
