Gene
Trusted Irontechs recommendation and got burned
Pretty much the only reason I went with this vendor was because they were listed as a star vendor under irontechs authorized vendors. I received an email starting that my order was shipping and given a tracking number, but it’s already been a week and the furthest step that’s happened is that a shipping label was generated. What’s worse is the lack of communication. I wouldn’t have ordered what I did if I knew it had to take weeks to customize based on the specifications. I understand why it would take more time but I just wanted the quicker option, so I purchased an in stock model. But the options I picked would take more time, and none of this was communicated. I’m fine with that, but if I knew I was going to wait anyway I would have gone with something else entirely. I didn’t say anything then, and just waited, but now they don’t reply to any calls or emails regarding the status of the order. Receiving an email saying the order shipped and seeing not ship for over a week, I think anyone would wonder what was going on. Was I going to ask for the impossible? No, I understand things happen. But again, the lack of communication and professionalism make it so I would never recommend this to another person. Why would you? Irontech is also partially at fault for listing them as a star vendor. I trusted their recommendation and got burned, and I will tell everyone the same. Like their products, but do not trust them, my advice.
Response from JLD - Joy Love Dolls™May 16, 2024
Hi Eugene, thank you for your feedback. We greatly appreciate hearing from you. Checking on your order we are sure you meant to order an in stock doll, however, you ordered a custom order which is a Premium Silicone Iron Tech doll and this needs to be manufactured then shipped to you. If you click on the following link you have see this doll shows USA stcok after the name of the doll; https://www.joylovedolls.com/products/ashley-brunette-163cm-5ft-4-c-cup-iron-tech-doll-usa-stock?variant=47397250531665 and this is how it will show if a doll is in stock. Whereas the one you order on the following link does not show anything about being is the USA stock. https://www.joylovedolls.com/products/copy-of-molly-premium-silicone-love-doll-super-realistic-series-irontech-doll?variant=48138154738001&_pos=1&_psq=Fenny+ROS+head+Premium+Silicone+Love+Doll+-+Super+Realistic+Series+&_ss=e&_v=1.0 Your order was shipped and it is in transit. Once again we greatly appreciate your feedback.