JLD - Joy Love Dolls™JLD - Feel the Difference JLD, also known as Joy Love Dolls™, is the premier destination for premium sex dolls and sex toys. As the global leader, we provide an extensive range of lifelike dolls, featuring over 2,500 models in various body types, sizes, and styles. Experience unparalleled customer service, Best Price Guarantee, and FREE worldwide shipping on all orders over $49.Start customizing your ultimate pleasure companion today at Joy Love Dolls™
JLD - Joy Love Dolls™ (joylovedolls.com) has 463 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Shandra W.
waited over 2 weeks for it to be shipped and support was very slow
Response from JLD - Joy Love Dolls™May 20, 2025
Hi there. Thank you for taking time to leave us your review. We're sorry to hear about the delay and slow response, and we truly appreciate your feedback. Thank you for bringing this to our attention and thank you for your patience.
Bill
I ordered a 5 foot 7 inch Alessia doll January 1st on a promotional deal joylovedoll.com was running. They've been giving me the run around ever since.... And after about 20 emails back and forth with them....their BS tracking information stated it was dropped off in my mailbox and was showing that I signed for it..... which I did not sign for it and how the hell is a 5 foot 7 inch Alessia doll gonna fit in my mailbox....so I check mailbox and they sent me this 6 inch hand sized doll..... Joylovedoll.com is a complete scam and rip off!!!!
Response from JLD - Joy Love Dolls™Apr 29, 2025
Thank you for your feedback. We're truly sorry to hear about your experience and the frustration you've faced — we understand how upsetting this must be. Please rest assured that we are not a scam, and we take matters like this very seriously. To help us resolve this for you, could you please provide your 5-digit order number? We want to investigate this thoroughly and assist you as best we can. We appreciate your patience and look forward to resolving this matter promptly.
RB
I got delivery today, but it was only 1 small box, inside only the top part of the doll came. Where the rest? When I called the voicemail said email company!
Response from JLD - Joy Love Dolls™Apr 29, 2025
Thank you for your review, we greatly appreciate your feedback. Your order was shipped in two separate packages. The first Fedex tracking number is 287753455420 which is the small box you received on the 25th of April, and second package with the main order FedEx tracking number 880715271981 which shows to have been delivered on the 27th of April. In case you you have not received the second package, please do not hesitate to send us an email so we can assist you further. Please double-check to see if the second package has arrived. If you haven’t received it yet or need further assistance, don’t hesitate to reach out — we’re here to help.
Joel
I havent received my order in so long! i placed my order almost 3 weeks ago and i have not received any updates from them!
Response from JLD - Joy Love Dolls™Apr 25, 2025
We're very sorry to hear about the delay and lack of updates — that’s definitely not the experience we want for our customers. Please email your 5-digit order number to [email protected] so we can look into the status of your order and assist you. We’re here to help.
Sam S.
Placed an order on April 14th picking a doll from their "In Stock" catalog because I expected to receive it within 3-5 business days as advertised. I have sent their customer service department at least 5 messages requesting an update on shipping. I received one response 24 hours later stating I have placed a "Custom Order and the factory is busy. Since I ordered from their "In Stock" catalog I had expected to already have the doll, but now I'm getting the sense I'm going to be waiting months on for an update and may not receive anything at as others have complained about on this site. An entire week has gone by with very little communication back from JLD and I feel robbed by this company. Their listed phone number simply redirects you to contact customer support at the same Email address I've been using and they are almost completely unresponsive at this point. If you're considering shopping with Joy Love Dolls, I would be extremely careful and would opt to shop with a more reliable competitor.
Response from JLD - Joy Love Dolls™Apr 22, 2025
Thank you for your review. We're very sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating this must be, especially when expectations around delivery and communication are not met. To help us look into this and assist you properly, could you please provide your 5 digit order number? We’d like to investigate what happened with your order and ensure this is resolved as quickly as possible. This is not the experience we aim to provide, and your feedback will be used to help us improve. Please reach out to us at [email protected] with your order number, and we will update you on your order.
Teagan W.
JLD HAD been very responsive to my messages. They just were sent to a place that I couldn’t see them. That’s not necessarily JLD’s fault. I do think that those messages should also be viewable in your account on their website however, I fully recognize that the customer service staff are not the ones creating the UI for the website. UPDATE: Of course they aren’t responsive now. I’m furious. I chose from US AVAILABLE STOCK. To anyone that would mean that it is already here, already passed customs. Is it coming from the US? NO. It’s coming from China. Shipped directly from the factory. So now I won’t be able to receive my product because of the tariffs at 125%. Paying another $2000 to receive it will not be happening. ESPECIALLY ON PRINCIPLE THAT THEY LIE! This is a LYING ASS COMPANY. You will not get a doll in the US, you will not get the exact same doll as the picture - they sent me pics of mine with a different wig and darker skin tone. DO NOT BUY FROM THIS COMPANY. They LIE.
Response from JLD - Joy Love Dolls™Apr 9, 2025
We're truly sorry to hear you're feeling this way. We want to assure you that we have responded to your emails and are here to help resolve any concerns you have. Your order was shipped and the tracking information is as follows: UPS 1Z8WR4266718461367 Thank you for your patience.
Rhode
2 Puppen im Oktober 24 bestellt und bezahlt. Bis heute, 1.4.25,nichts geliefert. Entweder das ist ein Fake Shop oder einfach nur Betrüger.
Response from JLD - Joy Love Dolls™Apr 2, 2025
We're sorry to hear about your experience. We’d love to assist you and resolve this issue as soon as possible. Could you please provide your 5 digit order number or email address so we can look into this for you? Customer satisfaction is very important to us, and we appreciate the opportunity to make things right. We look forward to your response. You can send the details to [email protected]
Tim
Shipping scam! You wait about two months only to find out that it got rejected from customs supposedly. Common scam. Do not buy from this company. No doll of this quality is less than 3-400. I should have known $99 was too good to be true from the beginning.
Response from JLD - Joy Love Dolls™Apr 1, 2025
We’re sorry to hear about your experience. We’d like to clarify that our official website https://www.joylovedolls.com/ is our only authorized platform, and we do not have any dolls listed at the $99 price. If you made your purchase through Doll Clearance, please note that we are not affiliated with that company in any way. Unfortunately, we cannot provide support for orders placed outside our official site.
