JoyfolieReviews of joyfolie.com

If I could give 0 starts for this company, I would. Their return policy is deceptive at best, you must return within 30 days of the order date. Not shipping date, when you order, and it has to be in their warehouse within 30 days of that date. No other brand requires this. Secondly, I returned a hat and dress within this time period. It took them 3 MONTHS to process my return, then they accused me of returning the hat in unsellable condition, and would not refund it. Never mind that it had been sitting in their warehouse for over three months, under who knows what. Avoid them at all costs, you will not be able to meet their impossible return policy.

Scammer company on its returns. Will take over 90 days to review, then will say there is some wrong with the item despite it never being tried on. They sent an image with no defect. Notice their website has “gently used item” those are returns they have stolen from customer and never gave them their money back. Buyer beware, do not support a company that makes their money scamming people and reselling to double their profits. This commany needs to be seriously investigated.

A dress is to small and they wont exchange it. They claim it was final sale but didnt say when i bought it and doesnt say on confirmation or was in in my cart.

Stay far away from this company. Should have know they we’re a scam business immediately after placing an order with them and 3 days later they couldn’t even find my order in their system in order to confirm what was actually ordered and order status even after supplying them with their own confirmation number . Only after threatening to stop payment a few days later did they confirm the order was bring shipped but still no details as to order content . When oder finally arrived and the items were tried on and found not to fit properly, I recontacted them to initiate a return and was.told no refund or exchanges because the items were discounted at time of sale. I then tried to explain that their policy claimed they offered store credit in these cases and still they refused to honor their policy. Their only offer was for me to put the items on their web site as “previously owned items available for sale”. to see if it would sell there , yet none of the items have ever been worn other then trying them on for fit. I now own 3 New unused dresses at a cost of $250 that do not fit only 1 week after the original purchase Date. Quite the business plan: Mark up items you sell by 50% over your originally determined selling price of a mediocre quality product at best to start with, then make it look like you’re giving a 40% discount at the time of the sale so you don’t have to deal with returns by pointing you to your. Non- sensical return policy . Run far away from this company before you spend a penny of your hard earned money.

If you're thinking about buying from them, don't. Their return policy is a joke and they do not accept returns or exchanges of any kind despite saying they do.

If I could give 0 stars I would. Do not order from this company. They are misleading with their return policy. I’m sure it’s in the fine print but you are unable to return items purchased with a discount however they still charge you a fee for free shipping and returns. I would never support this company

90% of my order was gorgeous and good quality. One item came damaged and one item was just ugly. As others mentioned, their returns are a joke. For the prices you pay, they should honor their customers with allowing returns. They don't even follow their own policies. I wanted to exchange my item and they refused because it was discontinued. I pointed them to their own policy that exchanges are allowed on discounted items and they closed and denied my case anyways.

This company is horrible to deal with. I bought a dress and attempted to return it within a week of receiving the item. They initially said that they could not accept the return due to it not meeting their return policy. After I proved to them that the dress was not on sale and I did not use a discount code they sent me a way to return the dress. I of course was made to pay all return shipping. I received an email on March 25, 2025 saying they received my return and would review the item within 10days. On July 16th I received an email saying they could not accept the return due to a stain. I know there was no stain when I returned it and it has now been in their hands for nearly 4 months and they are attempting to deny the return.