JoyfolieReviews of joyfolie.com

The sad thing about this website is that they have amazing dresses for little girls (not just women). They run sales a lot so you can get a really good deal on some of these dresses. However, the reason why I give them a 1 star is because of their customer service. They do NOT have their customers in mind, only filling their own pockets. If something is wrong with the order (that wasn’t your fault), they will fight you when you want the issue resolved. Meaning, you have to spend so much of your time going back and forth getting something resolved. I’ve had this happen multiple times with them now. And the resolution is never a refund btw. It’s always store credit or replacement. When the customer complains about something valid, just refund right away. It’s as simple as that.

I ordered a dress whichI tried on and immediately repackaged because it didn’t fit. I sent it back quickly. The emailed me that they would not refund me because they found a stain (of which they failed to attach a picture). This is literally impossible because sure I had the dress on for 1 minute at most. I’ll never even consider this company again. I highly advise you to find another option because their customer care is horrendous.

Placed an order and they wouldn’t cancel it when I asked. Their return policy is opaque, and they refuse to cancel an order even if it was placed in error. You’d have to file a chargeback with your credit card company to try and get your money back.

The dress I ordered looked nothing like the pic. Dress was too big. Got a discount on the dress so I was not able to return. So I lost $65. I wish I would have read more reviews or seen that they had 2 stars to begin with.

I think Joyfolie’s return policy is deceptive. I went into my order fully aware that discounted items result in store credit, but I do not consider a “new customer” code or a standard 20% off promotion to be “deeply discounted.” After using the welcome code, my return was only eligible for store credit, which then came with an expiration date only 60 days after it was issued. In their response, Joyfolie said this is outlined in their policy, but nowhere did I see anything that clearly stated a basic promo code or new-customer discount would be treated the same as a deeply discounted item. After doing further research, it appears that Joyfolie may be in violation of Massachusetts consumer protection laws. Under Massachusetts General Laws, Chapter 200A, Section 5D, gift certificates and store credits must remain valid for a minimum of seven years and cannot expire sooner. A 60-day expiration is not only unreasonable; it is not compliant with state law. Sizes are also inconsistent, making ordering very difficult. I would not order from this company again.

BUYER BEWARE: I had so much hope ordering from this site. There were good reviews so I thought I would try. I did not like this dress on me and it was a little big. I initiated a return. I had the package outside (as I paid for them to have it picked up) and no one came. They canceled my return, but then reversed the cancellation. Once they received it, they sent me a message saying that my return was denied for “no reason provided” Well I of course emailed them and they claimed there was hair on the dress and a smell. That was ABSOLUTELY UNTRUE. I tried this on for engagement pictures, didn’t like it, and IMMEDIATELY put it back in the original packaging. They sent me a photo that showed maybe a little blonde looking hair? (See photo) and I have dark brown hair. This is absolute robbery. If you need to do a return, good luck. They had the audacity to say I could pay them to have it returned back to me. In the email they also included that I could go buy more items because they are having a sale. Are you kidding? I will never purchase anything from a company that steals from their customers. This was SO disappointing. I would never send back an item for a return that was not in perfect condition. It wasn’t even out of the package for 5 mins. Spent over $100 for NOTHING. Lesson learned. Again, I attached the picture they sent me as their “reasoning”. It came to me wrinkled like that. Guarantee they will repackage it and sell it. I have never left a negative review on any site before, but this was absurd. NOT WORTH THE RISK.

BEWARE OF THIS COMPANY! I recently purchased a pair of boots from them. When the order arrived it contained two right footed boots of different sized. I emailed them immediately (they do not provide a phone number). They made me send numerous photos to prove my claim. They also wanted me to pay for the return shipping. I finally got them to agree to sending a shipping label for UPS. I returned the boots immediately requesting a full refund. Although they took possession of the boots via their UPS carrier, they refused to refund my account. When the boots arrived back to their Texas location they acknowledged receipt (which I had proof of via UPS regardless). They claimed they needed to "inspect" the boots-which I had never worn and could not wear due to their mistake. About an hour later they emailed me that my refund was denied and refused to give a reason. The woman, Wendy, I had been communicating with advised that to get the reason why the refund was declined I had to speak with the person I had been communicating with on this claim-which was HER! I will be filing complaints with the Attorney General and US Attorney's Office.

I purchased 3 items and returned them within the window they specified. They rejected my return minutes after I dropped it off at the post office and when I reached out to why I have been rejected they claimed that they received the item too late when I, in fact, sent the items within their instruction deadline. They are suggesting I donate the items (which were not cheap) or pay the shipping to have them sent back. Either way I have to give the up money to fix their lack of integrity. This site is a scam, I do not recommend anyone give the their money.