JoyfolieReviews of joyfolie.com

Response from JoyfolieMay 21, 2026

We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. After carefully reviewing your ticket and previous conversations, we would like to clarify that the sizing issue was not caused on our end. In your messages, you mentioned that your daughter’s foot measurement was 10 1/2 inches, and the order was placed for a US size 10.5. We would just like to clarify that a foot measurement is different from the shoe size itself. A US shoe size 10.5 generally corresponds to a foot length of approximately 11"–11 1/4" on the standard US shoe size chart, which is why the fit may not have matched expectations. Regarding the rejected return, all returned items go through a standard inspection process upon arrival. Based on the inspection report, there were visible signs of wear on the original pair, including multiple scuffs on the soles consistent with use or extended try-on wear. If the item had originally arrived in that condition, we would have needed this to be reported immediately upon delivery so we could properly investigate it. At the time, we did not receive any report indicating the original pair arrived worn or damaged, as we always ensure items are shipped in new condition before leaving our facility. As outlined in our return policy, when a returned item does not pass our quality inspection standards, customers are responsible for the shipping fee if they would like the item returned back to them. We also understand that you are now raising concerns regarding the replacement pair, specifically mentioning blue ink markings and signs of wear. However, upon reviewing the conversation history, we were unable to find any prior report or message regarding these concerns before this review was posted. We always encourage customers to contact us directly with any product concerns as soon as they are noticed so we can properly review and assist, but in this case, there was no report submitted to us regarding these concerns prior to the review being posted.

Response from JoyfolieApr 28, 2026

Thank you for sharing your feedback. We’re sorry to hear you’re disappointed with your experience. Upon further review of your account and order history, we can confirm that two separate orders were placed and successfully authorized at checkout, each containing items that were processed and fulfilled accordingly. Because these were completed purchases authorized by the payment method used, this is not a duplicate or incorrect charge on our end, as we do not have the ability to modify or duplicate orders once they are submitted by the customer. We also reviewed our previous correspondence with you, and at that time, no concerns regarding the quality or accuracy of the item were raised directly with our support team, and this was only mentioned in your review. We truly wish this feedback had been shared earlier so we could have had the opportunity to assist you right away. That said, we’re sorry to hear the items did not meet your expectations. The dress you are referring to is actually one of our best-selling styles, and it has been widely loved by many of our customers, with frequent requests for restocks due to its popularity. We always aim to provide accurate product photos and quality pieces, and we understand that fit, fabric perception, and styling can feel different in person depending on personal preference.

Response from JoyfolieApr 16, 2026

Thank you for sharing your experience. After reviewing your case, we’d like to clarify a few important points regarding how our store credit and order policies work. Store credit must be applied at the time of checkout, as orders are processed immediately once they are placed in our system. For this reason, we’re unable to retroactively apply credit to an order that has already been completed or processed. Once an order has been submitted, it immediately enters our fulfillment workflow, and in many cases begins processing for shipment very quickly. Because of this, cancellations are only possible within a very short window before the order is fulfilled. Once it has been shipped, we are unable to cancel it, as it is already on its way to the customer. Regarding returns, items purchased with a promo code or discount are considered final sale under our policy and are eligible for store credit only. This is why, in this case, store credit was provided as the resolution option. We always aim to be transparent about these policies so expectations are clear at the time of purchase.

Response from JoyfolieMar 24, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation has been. We’d like to clarify that our return policy is always made available to customers and is also accessible during checkout prior to completing a purchase. While full-priced items are generally eligible for a refund, this is further clarified in the same policy page—specifically that orders where a promo code, discount, or email code has been applied are no longer eligible for a refund to the original form of payment. This information is outlined directly after the full-price return section, and can be reviewed in full here: https://www.joyfolie.com/pages/policies We understand that this may not have been your expectation, and we sincerely regret any confusion caused. In line with our policy, the available options we offered were to proceed with a return for store credit or an exchange. Additionally, we shared the option to resell items through our resale platform, which many customers use to recoup their funds. We always aim to be as transparent and consistent as possible in applying our policies to ensure fairness to all customers. That said, we truly appreciate your feedback and will continue to review how we communicate these details moving forward.

Response from JoyfolieMar 8, 2026

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the situation with the shoe size you received. We understand how frustrating this must have been, especially since the item was meant to be a gift. Our return and issue reporting policy is available for customers to review on our website, and it outlines that any issues with an order must be reported as soon as possible, as we have a set timeframe for these cases. We always encourage customers to inspect their orders upon receipt, so we can address any concerns promptly. In this instance, as the issue was raised several months after the order was placed, it unfortunately falls outside the timeframe outlined in our policy. That said, our team has responded to your email and asked for your patience while we review your case further to see how we may best assist you. We truly appreciate your understanding.

Response from JoyfolieFeb 13, 2026

We’re so sorry to hear about your experience and completely understand your frustration. We sincerely apologize for any miscommunication or inconvenience during the return process. Please know that your situation was reviewed carefully, and multiple exceptions were provided to accommodate your return and issue store credit, even though the return was outside our standard 30-day window. We allowed the return to be processed after the original return window, extended the timeframe for you, and provided an additional exception to issue store credit despite the previous extension having lapsed. Our return policy is always clearly posted on our website, and we advise customers to review it prior to checking out. While we genuinely wish we could make exceptions for every scenario, we are required to follow the policy to maintain fairness and consistency for all customers. Store credit for discounted orders also has an expiration period, as outlined on our site. We truly empathize with how stressful this process has been and understand that it impacted your trust in us. Your feedback is valuable and will help us improve communication and processes moving forward.

Response from JoyfolieFeb 10, 2026

We’re so sorry to hear about your experience and completely understand your frustration. Upon checking, we have not received any emails or chat messages under your name regarding this concern. Were you able to speak with our customer service team? We do have different options to pull up an order as long as the information was provided correctly.

Response from JoyfolieJan 28, 2026

We’re so sorry to hear about your experience. This is never what we want for our customers. We truly appreciate you sharing your feedback, and we’d love the opportunity to look into this further and help make things right. Please reach out to our customer care team so we can assist you directly.