JoyfolieReviews of joyfolie.com

THE worst retail company I have ever done business with. I had the misfortune of having to return an item. The tracking showed that they received the return but it took months of emails to finally get the store credit (they don’t issue refunds) because of their backlog, disorganization and horrible customer service. If I had not emailed them many times I would have never even gotten a return credit, and I think their customer service model is hoping people simply forget about their returns. Please know that they don’t issue refunds ever. In addition, there is no phone number to call or online chat 🚩Avoid at all costs unless you plan on buying something you know you will never need to return.

If I could give Joyfolie 0 stars, I would. I recently placed a large order with them, spending over $1,300 on bridesmaid dresses. One of the dresses needed to be exchanged for a bigger size. Unfortunately, by the time it arrived in Canada, I was told I was outside their return window. After reaching out, their customer service assured me they would extend the return window and issue store credit so I could reorder the dress in the correct size. I followed their instructions, sent the dress back, and waited for the credit to appear. But after following up, they completely reversed their position, telling me they would no longer issue the credit. Instead, I was given the option to pay to have the dress returned or let them donate it — which felt like a slap in the face after being told the exchange would be honored. Honestly, I don’t know what the big difference is in just sending the correct size — especially when they already have the dress back. Who has the means to just donate a $200 dress these days? I’m incredibly disappointed with their lack of integrity and customer service, and I would never recommend Joyfolie to anyone. Please read the attached emails showing that they originally agreed to honor the exchange — then went back on their word. Hello Tori, Thank you for your reply! ​ We kindly ask that all returns are made within 30-days of purchasing. It looks like your purchase was made on 11/22, however, Joyfolie stands behind our products and is happy to make a one-time exception to this policy for the item(s) to be returned for store credit. Our system does not allow items to be exchanged after the 30 day mark. Please feel free to use the store credit to purchase the desired size. We’ll gladly extend this return window for an additional 10-days from today. I've since emailed a return authorization slip for you to include within your package. Please know it may take our warehouse 5-7 business days to receive, inspect and process your return after arrival. We’ll reach out to you via email once this is completed. If you have any questions in the meantime please feel free to reach out. I hope you have a wonderful day! Thanks again from Joyfolie—as always wishing you love and light. Warm Regards, Megan Fashion Consultant Joyfolie Shoes, Apparel, and Accessories Joyfolie & Joyfolie Bridal Wholesale: joyfolie.faire.com Second email after following up with my credit after the dress was received back to their warehouse for credit to order in a bigger size Hello tori, I sincerely apologize for any confusion and frustration regarding your return. I completely understand how important these dresses are for your wedding, and I want to clarify the situation to ensure we’re aligned on the next steps. Our return policy requires that items be received at our warehouse within 30 days of the purchase date. Since your order was placed on November 22nd, it needed to be received by December 22nd to qualify for a return. However, we received your return on January 22nd, which is beyond our permitted return window. I apologize if there was any prior miscommunication regarding this. While we are unable to issue store credit at this point due to the return being outside our policy, I want to ensure we provide the best possible solution given the circumstances. If you'd like, we can return the dresses to you (shipping costs would apply), or we can donate them on your behalf. Please let us know how you'd like to proceed. Again, I sincerely apologize for the frustration this has caused, and I appreciate your understanding. Please let me know if you have any further questions. Thanks again from Joyfolie—as always wishing you joy and light. Warm Regards, Taylor Fashion Consultant Team Manager Joyfolie Shoes, Apparel, and Accessories Joyfolie & Joyfolie Bridal Wholesale: joyfolie.faire.com

I have been trying to return a dress for over a month now and the company keeps claiming their return system is down. They will not process my return! And they won’t even talk in person. Only email and “live chat” options that both give you the run around. I received beautiful dresses but sadly had ordered multiple sizes to try on, and am now stuck with all of them. Don’t purchase from this site!

Don’t purchase! No response to return an item. Not good quality.

Seems like I'm not the only one having a problem making a return. I bought two dresses at full price in January and once I received them I decided to return one. I've been trying to return it or even exchange it, but like everyone else, the company claims their return system is down. Over four weeks now. It's clear they are not planning to honor their return policy. What a scam. Warning: Chinese company

I placed an order for a dress. It was too long. I asked for a return authorization immediately. They replied saying the returns system is being updated and i should keep trying to place the return. I have tried over several days over 3 wk period. The returns system still being updated. This order was $167. This is nothing more than theft.

I have trying for a month now to reach someone so that i can return a dress that did not fit my daughter. I have been told to be patient and try again in a few days. I have not heard back from anyone with any updates. Also your website still tells me return system is down, FOR HOW LONG?????. How is it possible that someone who just spent $100 plus on a dress can not speak to a live rep or process a return. Buying a dress from this establishment was a mistake. I am extremely disappointed in your customer service. I will be sure to leave a negative review on all social media platforms.

They claim the return website has been down now almost a month and can not and will not process any type of return. This would’ve been good information to know ahead of time as I would have shopped elsewhere. I never would purchase something online, unable to try it on without an immediate option to return it