JoyfolieReviews of joyfolie.com

Joyfolie has an arbitrary policy for returns that if you have a sale above 10% on your item you can only return it for store credit. So I happened to buy a $250 dress on a day they had a sale, today it is not on sale, and because of that I can only get store credit even though I haven't worn the dress, it is still in its original packaging. This is a terrible business model unless the whole purpose is to keep clients money because you have cash flow issues.

DO NOT buy from this company. They push a discount in your face as a new customer, but they have written it into their return policy that you are ineligible for a return if you've used a lousy discount code! I tried to get help but the AI generated 'consultant' did not understand my nuanced situation! I wish I could just get my money back.

One of the Worst Online Shopping Experiences – Avoid Joyfolie! I had a terrible experience with this company. I ordered items for a wedding, and they did not arrive on time. When I realized the delay, I tried to cancel the order, but they refused. I had to wait until the items finally arrived—too late to use. When I attempted to return them, their website was down for weeks, preventing me from processing the return. By the time I could finally get the return through, they refused to issue a refund and said I could only get store credit—which they still haven’t given me! I’ve been going back and forth with customer service since early February, and all they say is that their site is down. It’s now May, and I have neither a refund nor store credit. This company has been dishonest, unresponsive, and incredibly frustrating to deal with. Do not buy from Joyfolie. Save yourself the time, money, and headache.

JOYFOLIE—Scam website DO NOT ORDER. You will lose your money. If you use a discount code you won’t be eligible for a refund and they will not process your return towards a credit. It’s been a month of receiving their empty emails just apologizing for my frustrations but no actions. I lost $104.99 and reported them to the BBB and my bank.

Buyer beware -- this company is a scam. Any attempts to return merchandise will result in a laughable run around. Stay away! I attempted to return pieces that did not work for us straight away and was told for a very long time after much emailing with them that their return portal was down. At least a month later I finally got information on how to submit my return. The items remained in the bag with the tags on and were returned as soon as I heard from them. Two months later I receive a response saying they couldn't be credited because they were damaged, accompanied with pictures with checkmarks but no damage visible. Through emailing they said they checked again and found animal hair on them. We have no animals in our house and have never had animals in our house. They also refuse to credit a duplicate dress that was accidentally purchased as part of the same order because I did not ship it back separately. They did accept one dress, apparently but have still not notified me of the credit for that one.

Like many of the reviews below, I have been trying to get a store credit from this company. I literally came searching in frustration only to realize that this is the normal mode of operations. I have been emailing with Joyfolie since Feb 13 when I first realized their return portal was not working. At that time, in a response email, they had no idea when it would be up and working. I kept emailing every 2 weeks or so and checking their portal sometimes daily to see when it was up. Their return portal came up working about a month later. Once the return is initiated, you have 10 DAYS to get the item to them. The item got there out of the window. Joyfolie closed the transaction. Currently, They are in possession of funds AND product. 13 weeks since Feb 13 6 weeks since April 02 it was received at their warehouse 3 weeks it was prioritized for inspection. I have purchased from this company in the past. It is all smooth IF you do not have a return or exchange. In addition, please note that many companies like these require you to pay for your return shipping. I have learned my lesson….Never do business with any company like this. This hassle is not Worth it. Buyer you have been warned!!! UPDATE: A credit was received today, May 20, 2025. Coincidentally, I just posted this review and 30-45 minutes later, the credit came in. That said, while i do appreciate, it was made ok. (A refund would have been my preferred), I still do not want to ever do business with this company again. The hassle is not worth it.

They scam you when you need to exchange or return an item. If you didn’t pay full price, you can’t return it. If you want to exchange, you need to do this within 14 days of the purchase date. It took 8 days for my item to arrive, so I had less than a week to decide, exchange the item. The items are expensive, which makes their return policy very unfair.

I got my order, and the quality is very poor. The dresses are thin, and the stitching is coming out. The pricing is high, but the quality is low. They are giving me a hard time. I want to return and get my money back.