KL
Pretty nails, but quality doesn't justify the price
I've ordered twice from Joyee, shipping takes a while (around 2 weeks) to get to Australia. Their 'short' almond nails are still quite long, so if you want more comfort make sure to order oval or square extra short. Prices are reasonable for hand-made nails, but I've had quality issues both with the painting quality for one set, and for another set one of the 3D flowers literally was not solid and scraped off. I contacted customer support to request a refund or a replacement set, and they cited it's old wear and tear (I'm wearing the nails the 2nd time) so they can only replace the one nail that broke, and I had to pay shipping. I'm not paying shipping to get one nail. Not buying from here again, there are better nail brands and sets, even from Aliexpress.
Response from JoyeenailsMay 19, 2025
Thank you very much for your support and feedback❤️ We apologize for the wait as we ship out of Australia and all sets are handmade, so there is a certain amount of making time and shipping time. It is true that our short almonds are not particularly short, however we do offer extra short almonds in lengths, and for the handmade sets on the website, we offer customization in all 17 different lengths and shapes, and for all shapes we offer extra short options, so you don't need to pay extra to choose to customize different lengths and shapes. Regarding the flowers falling off, I apologize for the bad experience. I'm sure you've already communicated with our customer service staff, but we'd like to clarify here. Although the nail sets are wear and tear items, if they break within 1-2 months of the customer using Joyeenails' nail sets, we will provide the customer with a free replacement for the problematic nail. Regarding postal delivery, we will provide customers with the option that you can choose to have them mailed together with your next purchase or individually (if the quality problem arises within the time limit of the report, we will take care of the shipping cost, but if it's lost or for other reasons the shipping cost will be borne by the customer). As long as the first time to contact us, we will reserve this right for him. We would like to explain your dissatisfaction and consumer experience, if you have questions or problems with the after-sales process, we also welcome you to continue to contact us at any time, we assess the problem will be resolved for you positively. At the same time, we are also very grateful for your feedback and supervision, we will also continue to improve my product production process and service process, look forward to also meet you again❤️