JoyeenailsReviews of joyeenails.com

Response from JoyeenailsFeb 7, 2026

Hi Hannah, We are truly saddened to see your review. We cherish every set of nails we create and the artists behind them. We strive to be responsible to our customers, but we also hope for fair and logical communication in return. Regarding the details of your experience: 1.Proactive Service: Our team member, Olivia, responded immediately to your inquiry on Dec 19. Furthermore, because she knew you were anxious, she voluntarily followed up again on Dec 22 to notify you that the package was arriving in 2-3 days. We did this to ensure you wouldn't miss the delivery. 2.The Timeline Contrast: We noticed you were eagerly tracking your package before Christmas. However, after the carrier confirmed delivery on Dec 24 (Christmas Eve), we heard nothing from you for 23 days. It is difficult for us to understand why a package that was so urgently needed was not reported missing after 23 days. The Solution You Refused: Despite this unusual delay, we wanted to save you the time of a lengthy carrier investigation. We immediately offered to remake and resend a new set so you could have your nails as soon as possible, but you firmly refused this solution. 3.We believe our shipping times (6-10 business days) are clearly listed to maintain transparency. We are sorry this experience did not meet your expectations, but we stand by the effort and solutions our team provided. Sincerely, Kyra, Joyeenails Customer Service

Response from JoyeenailsOct 13, 2025

Hi love, We’re truly sorry to hear that you were not satisfied with the quality of our nails. However, your feedback didn’t include enough details for us to accurately understand the issue. We have checked your order history using the email address you provided on Trustpilot, but we couldn’t find any record of you contacting our customer service team for support or after-sales assistance. When our customer service department receives feedback regarding product issues, we always verify the details carefully and work proactively to resolve any concerns our customers may have. If you are dissatisfied with any of your products, please contact us directly via email at [email protected] or through our website’s live chat. We will carefully review your situation and ensure that your issue is properly resolved. Thank you for your feedback and understanding. Best regards, Kyra JoyeeNails Customer Service Team 💅

Response from JoyeenailsMay 19, 2025

Hi love, I'm sorry that you had an unpleasant shopping experience due to this shipping issue🥺 We've only had two orders in the last six months where we've had delivery issues due to rejections, so after just reviewing your feedback on Trustpilot, we quickly found our communication records: The package did fail on the first delivery, and after you contacted us, we quickly contacted the carrier, who responded with a rejection by the recipient. I understand that this is not consistent with your response to us, this may be the carrier did not contact you, or maybe it is something else, in any case, from the way we can query the information we can get as long as the parcel was rejected, and the parcel has been returned to the warehouse on the way, so we had to feedback this information to you, and take measures to communicate with you to re-delivery. The communication process, because you denied that it was rejected, and we could not therefore spend a lot of time with the carrier to confirm this intermediate problem, because it is likely to be fruitless. So we had to bear the cost of the second delivery to ensure that the parcel could be delivered without any problems. After you agreed to the second delivery, we received the confirmed address from you and sent it back to our carrier as soon as possible. However, since the package was not returned in time (we pushed the carrier at least 3 times), we did not receive any further updates, so we did not send you any “unknown information” during the waiting time. Until April 20, we finally waited for the carrier to give us feedback, telling us that the package has been in the way of the second delivery, we also sent you an email at the first time to tell you the result, hope you pay attention to the package and delivery information. Also on April 20, the same day, we checked the tracking information, and the final result marked that the redelivery has been completed. We understand your feelings very well, so we elaborated so much to you, we are not trying to shirk our responsibility, but we hope to tell you that when the parcel encountered delivery problems such as uncontrollable factors, we have been actively cooperating to solve the problem, and also bear the extra cost to ensure that the parcel is delivered, we did not cheat you, and did not fail to respond to your information, hope you can understand what we have done. Lastly, we hope that this unexplained incident will not affect your mood afterward, in any case, thank you for your feedback, we will think about how to solve this kind of problem better when we encounter it later❤️