JoyeenailsReviews of joyeenails.com

Response from JoyeenailsMar 28, 2026

Hi Ronja, We're so sorry about the stolen package — that's such a frustrating situation. Huge kudos to you for your patience, and we'll make sure to pass your kind words along to Olivia!😘 Hope you love every set. Warmly, Kyra JoyeeNails Team

Response from JoyeenailsFeb 7, 2026

Hi Hannah, We are truly saddened to see your review. We cherish every set of nails we create and the artists behind them. We strive to be responsible to our customers, but we also hope for fair and logical communication in return. Regarding the details of your experience: 1.Proactive Service: Our team member, Olivia, responded immediately to your inquiry on Dec 19. Furthermore, because she knew you were anxious, she voluntarily followed up again on Dec 22 to notify you that the package was arriving in 2-3 days. We did this to ensure you wouldn't miss the delivery. 2.The Timeline Contrast: We noticed you were eagerly tracking your package before Christmas. However, after the carrier confirmed delivery on Dec 24 (Christmas Eve), we heard nothing from you for 23 days. It is difficult for us to understand why a package that was so urgently needed was not reported missing after 23 days. The Solution You Refused: Despite this unusual delay, we wanted to save you the time of a lengthy carrier investigation. We immediately offered to remake and resend a new set so you could have your nails as soon as possible, but you firmly refused this solution. 3.We believe our shipping times (6-10 business days) are clearly listed to maintain transparency. We are sorry this experience did not meet your expectations, but we stand by the effort and solutions our team provided. Sincerely, Kyra, Joyeenails Customer Service

Response from JoyeenailsFeb 7, 2026

Hi Mahdis, Thank you so much for your honest feedback and for your support across 3 orders! We are thrilled to hear that you found the perfect fit with our sizing guide and love our designs❤️ Regarding the fading issue you mentioned: While some wear is normal, we want our designs to stay vibrant for as long as possible. If you notice significant fading within the first month, please do not hesitate to contact our support team. We would love to evaluate the issue and make it right for you. Your feedback is incredibly valuable to us. We will be reviewing our top-coat application process to ensure the highest quality for your future orders. Can't wait to create your next set! Warmly, Joyeenails Team

Response from JoyeenailsFeb 7, 2026

Hi, Jasmine, We really appreciate your recognition. ✨ Our goal has always been to offer the best designs and the most inclusive size options for our customers, so hearing this means the world to us. I’ve passed your lovely feedback on to the team!! They will be thrilled to hear it! 🥰 Warm Hug, Kyra JoyeeNails Team

Response from JoyeenailsFeb 7, 2026

Hi, Tina, Thank you so much for your honest feedback 💖 Regarding the sizing issue: You are absolutely right! Measuring over an existing press-on nail will usually result in a much larger number. This happens because the multiple layers of gel add extra thickness, and the outer curve is naturally wider than the inner curve. This can easily create a size discrepancy of 2-3mm! 📏 For the most accurate fit, we always recommend measuring the widest part of your natural nail directly. ✨ We really hope the Standard Size you chose for your new order will be a perfect fit for you! Also, just to clarify: Our nails are definitely reusable! 💅 If you use sticky tabs, they can be reused many times instantly. If you use glue, you can gently buff away the dried glue from the back of the tip to wear them again. We are constantly working to improve our shipping times. We hope you love your second set even more! Best, Kyra, JoyeeNails Customer Service Team