Linda V.
A little disappointed
I made a point to call customer service to clarify something in the catalog before I placed my order. I was very happy with the information that was given to me by the customer service rep. When I went to place my order I was given different information, I let them know that I called customer service and they said I was given wrong information. I then called customer service back and after checking she told me that she did give me wrong information. This was disappointing as I made a point to check first before I tried to place my order. I would like to think that if someone calls customer service for clarification on a catalog item they would be given correct information.
Response from Jones School Supply Co., Inc.Mar 4, 2015
Ms. Visman, We apologize that we were unable to fulfill your recent order. It is our goal to ensure that our customers are completely satisfied with our products and services. The medals you were interested in are manufactured and packaged sets of 100, and unfortunately we do not have the ability to mix and match that specific item. Ms. Visman, we value your feedback regarding the inconsistent information provided by our customer service team and we will use your feedback to reinforce our product knowledge training. Your account reflects that we have provided your school with awards and recognition products for over 12 years and we hope that in the future we can regain your trust and business. Yvonne Henry Contact Center Manager


