Jones School Supply Co., Inc.Reviews of jonesawards.com

Response from Jones School Supply Co., Inc.Mar 31, 2015

Good Day, Ms. Holz, We are sorry you were disappointed with the pricing on your invoice. Jones makes every effort to keep our prices low while offering the best products to our customers. Our catalogs are printed for the calendar year and we honor our prices for that catalog through December of that year, regardless of what the item cost the company. We do not have a 2014/2015 catalog. We have made every effort to keep the year over year rising costs from our manufacturers down while ensuring that we offer the best product. However, there have still been cost increases for the past several years on many items that we sell. We never like to raise our prices as we understand our customers are on a tight budget and we delay it as long as we possibly can but there comes a point where we can’t continue to absorb all of our manufacturers price increases and hope to stay in business. We value your feedback and your business and will continue to look at pricing options that will meet our customer needs. Yvonne Henry Contact Center Manager

Response from Jones School Supply Co., Inc.Mar 30, 2015

Good Afternoon, Ms. Lowenstein, please accept our apology for the challenges you experienced with receiving a receipt for your COD payment, and the service provided by my customer service team. As a small business since 1912, Jones values all business sizes and the payment options offered have always been in place for our customers. The representative offered a credit card payment as a form of payment based on your 5 year order history, which reflected credit card payments. However, offering a COD or applying for a line of credit could have been offered as additional options. The delay in check processing was due to UPS COD procedures. COD payments can take up to two weeks to be received from UPS and we did not receive yours until 15 days after the order was placed. Based on your order history and urgency to have a receipt, we authorized internally to send a receipt without the actual payment being received from UPS. It is Jones commitment to provide 100% customer satisfaction to all of our customers and we apologize that we were not able to achieve our commitment this year with you and your company. We hope we can regain your trust and business in the future. Yvonne Henry Contact Center Manager

Response from Jones School Supply Co., Inc.Mar 4, 2015

Ms. Visman, We apologize that we were unable to fulfill your recent order. It is our goal to ensure that our customers are completely satisfied with our products and services. The medals you were interested in are manufactured and packaged sets of 100, and unfortunately we do not have the ability to mix and match that specific item. Ms. Visman, we value your feedback regarding the inconsistent information provided by our customer service team and we will use your feedback to reinforce our product knowledge training. Your account reflects that we have provided your school with awards and recognition products for over 12 years and we hope that in the future we can regain your trust and business. Yvonne Henry Contact Center Manager