JOLYNReviews of jolynclothing.com

First they said their return system was down, then it was back up, now they are saying this: "We appreciate your patience, and our team is aware of the issue. We are currently working through processing all returns manually in the order that they were received, and are doing our best to process these as efficiently and timely as possible. Once your return is processed, you’ll receive a detailed email with your refund details." They've had the returned suit since July 30. And their website states: The refund will be processed within 2-3 business days and the original form of payment will be refunded. Debating legal action. This is not ok. UPDATE TO REPLY BELOW: I can reply to your request for information via Trustpilot's request. Better yet, feel free to respond to PayPal's request for information regarding my claim. Even better, make good on all your emails to me promising a refund. If you really want more information about the situation per your reply, feel free to check in with your customer service department instead of requesting information from Trustpilot.

I would rate a 0 if I had the option. This company has written fraud all over it. I purchased one bathing suit based on my measurements and when I received it, the bathing suit was too small. They don’t have an exchange option only returns (which charges you a lot to return). I decided to reorder another bathing suit and decided I no longer wanted to deal with the hassle so I emailed them to cancel my order. Following the instructions they state via website about canceling orders, they still charged my card. I have returned all bathing suits and only received $22 back. I purchased a total of 5 bathing suits and that is all I received back from this POS of a company. Where is the integrity of companies now a days!? Absolutely absurd. DO NOT WASTE YOUR TIME BUYING, POOR QUALITY, SCAMMERS!

This company is a total scam. I sent back two returns, one of them over 6 weeks ago, the other a month ago and I have yet to receive a refund. I am currently out $250 that I am extreme stressed I will never get back at this point. Their customer service is the absolute worst I have ever experienced in my life. I had a question recently that I sent 3 follow up emails about and they still never responded. They say to be patient because they are a small company, but being a small company does not mean it is okay for you to steal money from your customers by not honoring the return policy stated on the website. I genuinely would not be surprised if they are intentionally difficult about returns in order to steal money from their customers. I like their products but I am NEVER spending another dollar at Jolyn. Please save yourself time, stress, and money, and do not buy anything from them. It is not worth it.

Jolyn received my return SIX weeks ago. I have yet to be refunded for my return. I contacted the company via email, apparently the only way to get a hold of anybody, and was told this is due to a “system change.” Their website clearly states refunds are processed within 1 to 3 business days. Never buying from this company again.

Bathing suits were too small. Returned it at my own cost. I have been emailing many times for my refund as there is no phone number to talk to a live person. To date, still nothing.

How long does it take to get a reply. I requested a return label yesterday I did not get one thank you

I have spent so much time, money and effort trying to get one top and one bottom that fit. After finding out how the return policy works with my first return of a pair of way too small bottoms (I normally wear an xs/s and ended up wearing a LARGE)...the next order I placed to get bottoms that fit included THREE bottoms (one M and two L in different styles...the L's fit completely different size-wise...the inconsistency is insane). BUT I ordered three at once hoping ONE would fit. It did, but then the first time I wore the top and bottom at a pool party I was kinda resting my arms on a boogie board and the whole front of my bikini top is RUINED (I thought this stuff was made for water sports anyway!). It picked like crazy. I used a fuzz eater and it put a hole in the top it was so bad. SO I just ordered a new top and I'm just going to be extra careful with what I do in it. I felt so invested after purchasing one top that is ruined and a total of FOUR bottoms that I just want to be able to wear it at this point. UGH. I will NEVER buy anything from this company again. Not to mention you can't even search all of the colors in the filter. I got strawberry and it's not even listed. So you have to look at EACH one to see if it's available in that color. I'm beyond annoyed. I never really write reviews like this either. I'd rather spend more money somewhere else.

Customer service is extremely disappointing. I have been a customer with Jolyn for years and have bought many suits for the swim team but I have been lucky that they always fit, the return process is very inconvenient and having the customer pay for the shipping label discourages me from wanting to place another order. The fact that you don't do exchanges also does the same thing. As a customer, it feels like you don't want to sell us products. The customer service email is trash, they are very unhelpful and are not willing to allow you to exchange anything for another size if it doesn't fit. you have to buy it again (if you got it on sale now you have to pay full price, and pay the 8$ shipping fee for the first order 6$ fee for the return, and AGAIN 8$ for the new item. I have always supported the brand but after this experience, I can no longer say that I would recommend buying from them again. UPDATE After writing this review they decided to reach out to me and give me a refund for the return shipping and allow me to re-purchase at the same price. However, it has now been over a month since I returned this item and no refund has reached my account. The website says it will take 2-3 days and when I emailed after that they said 1-3 weeks. It has now been well past both of those deadlines. I had hoped after they reached out to me, but once again I am very disappointed.