JOLYNReviews of jolynclothing.com

I ordered August 5th, and received my order in a timely fashion. I returned what didn't fit promptly, and my return was received August 22nd per tracking information. Since not receiving any news on the return I have been emailing every couple of weeks but there is no news about whether the return/refund will be processed. It has now been 6 weeks with no idea about what is going on. Although the items themselves were good, I can't order from an online company that I can't trust to process returns in a timely fashion.

Another unhappy customer waiting for a refund. It is coming up to 6 weeks of them receiving the swimsuits and I haven’t gotten a refund. Had I known this, I would have never bought from them

Same story different customer! I ordered a swimsuit form Jolyn in mid July 2022. The suit was to small. I initiated a return, sent my item back on 8/11/2022 to which they received my return on 8/13/2022. It’s been so long I turned to USPS to make sure the package was delivered. Also after numerous emails and the same lame reply’s back from Jolyn I’m no closer to a refund 75.00 dollars and no merchandise. Over 6weeks, Sounds like a good scam for their business. Very unsatisfactory Jenny Bradford

I made a purchase from Jolyn on 7/4/22 for $158.04. This order, #JOLYN114529 arrived on 7/12/22 and I tried on the items. The sizing was very off based on the measurements on their website so I decided to return most of the items, since they had a return policy listed. My return credits came out to $124.50, minus $10.85 shipping label fee, resulting in an expected refund of $113.90. Accepting that my action of returning the items I had purchased would result in a refund, I chose to proceed with the return. I was under the expectation that doing so would happen on a reasonable timeline. My package was listed as delivered on July 27th, well within the 30 day return window. I communicated with Jolyn customer service about the return on 8/4/22, 8/16/22, 8/18/22, 9/1/22, and 9/11/22 and have seen no progress. I was first told to wait 1-3 weeks. I’ve since been told they have changed their return process and are processing all returns manually in the order they were received. I have been given no specific timeline of when to expect my return, and it has now been two months. I would either like for my return to be processed, or for the items to be sent back to me so I can sell them secondhand myself since this is ridiculous.

Hi, my 16yr old daughter spend her birthday money purchasing two suits from Jolyn. We are trying to contact the company to find out where the package is, as she place the order on 9/4 and it is now 9/21. I have communicated via customer email and have received two emails asking if we had the correct address. And I have messaged on FB and received no communication. I cannot believe this level of customer service is deemed acceptable by this company.

Like many others the returns are an absolute joke. It’s not surprising you can’t call to talk to anybody. I mailed back an order on 8/12/22. My order was delivered to the company on 8/19/22. Today is 9/20/22 and my return still hasn’t been processed. This isn’t my first negative return experience but it’s by far the worst. I absolutely will never buy anything directly from Jolyn again. Ever. Seriously, ever.

Never in my life have I ever seen so many people write in for the EXACT SAME REASON AS ME!! I reached out to customer service and got a response saying “Once delivered to our Returns department, please allow an additional 1-3 weeks for your return to be processed and refunded. We receive hundreds of returns daily and our Returns department does their best to sort through them as quickly as possible.” That I’ll receive an email notification when that occurs. They claimed I would receive a refund within 1-3 business days… it’s now been 4 weeks and nothing! So that’s a lie, and feels like a scam! My refund needs to be processed now, or I have no other choice than to report this as FRAUD. UPDATE: Sept. 15th - a rep, Jay, reached out to manually process my refund. Sept 17th - the original CS rep, Mae, replied back to me saying she “was gone, but now back & ready to help. But I see your refund has already been processed.” Sept 18th - refund officially hits my bank

I’d give no stars if I could. I am currently experiencing the same issue tons of other customers are experiencing with the refund “delay”. PLEASE do better, Jolyn. Your swimsuits are great quality but your accounting department is severely lacking. I am also short of at least $75 in my bank because of you guys. Please do better, please.