JOLYNReviews of jolynclothing.com

Attempted to buy a swimsuit for my granddaughter as a gift Christmas 2022. The shipping company uses DHS which uses the USPS for the actual home delivery. Long story short the USPS admits to misdirecting the package to the wrong address and now can't get the package back. The USPS sent us back to DHS to start the claim. DHS says the shipper has to initiate the claim. The shipper, JOLYN isn't willing to start the claim and is issuing a store credit. The final reply from someone named Mae sent me this missive, "We apologize for any inconvenience. Sadly, shipping incidents like this do happen from time to time but are definitely not a regular occurrence. Once a package has been shipped out from the warehouse and has been generated a tracking number, it is in the courier's hands. Although we don't have control over the whereabouts of the package once it has been shipped, we will always do our best to help and remedy the situation as best we can. As mentioned on our website, "lost orders will only be issued store credit". IN OTHER WORDS THEY DON'T DO CLAIMS!!!!

Jolyn has terrible customer service!! My daughter and I processed two separate returns back in October and still have not received our refunds two months later! I have sent several emails with no resolution. Very hard to find a phone number, finally did and left a voicemail with no return call! My daughters love their suits, but we will not be ordering from them again! This is not acceptable service. Buyer beware!

Horrible customer service. Used to love their suits but not worth the return process. Returned a suit back in August and still have not received my refund for it even though I have sent multiple emails and they have tried to tell me it has already been issued. They told me to contact my bank about it and when I did my bank had received nothing on their end either. Customer service is terrible at responding to emails. Will not be ordering again.

Waiting for a reimbursement from a return I sent back in August. I have emailed them once a week for the past 3 months (over 10 times) and have gotten a couple replies at first and then nothing in weeks. And nothing has gotten me any closer to getting refunded. Extremely frustrated with this company and this horrible customer service. Jolyn has been responding to these posts promising to help with reimbursement but that is also a scam. No one has actually reached out or gotten me any closer to getting my money back.

I've been waiting for a refund for two months now after sending something back. Customer service has not responded to my last 2 emails

I've returned my order to Jolyn back in August. Now it's been 2 months and I am still waiting for my refund, I contacted the support multiple times - no help at all. It's so frustrating, and I'd never order from Jolyn ever again. I see that people experience the same issue and filing a complaint at Better Business Bureau and report a Fraud at Report Fraud ftc, that's what I am going to do now.

I ordered some swimsuits from Jolyn in July. After returning some of the products, I did not receive a full refund. In contacting customer service to inquire on my order return, I initially got responses that they would look into my issue. However, after months of back and forth, customer service eventually stopped replying to my emails, and I never received the total refund or even an explanation.

I have been waiting on my refunds from two different orders for over 2 months now, and STILL, no sign that the refund has been made even though my USPS tracking states that both orders made it to the warehouse. I have been told by a rep that “We are very sorry for the delay in refunding you for your return order. This has been the result of a system glitch. We are currently investigating the issues and hope to process your refund as soon as possible. Once it is, you will receive a follow-up email with your refund details." The glitch has been lasting for how long now?! And still no signs of my refund. It's been around 6 weeks and nothing!! Do not recommend buying from Jolyn, a complete scam of a company. Should have known better and looked at Trustpilot before purchasing I would not have bought from Jolyn in the first place. Seeing all of these reviews, with so many people having the same issue as myself happening again and again...red flag. If there was an option to give zero stars I would.