JOLYNReviews of jolynclothing.com

Quality of material has changed massively. Patterned suits wear quickly and stretch which is not advertised. material has faded and does not retain size. Customer service it bad. Have previously brought suits from them and been extremely happy with them but recently repurchased two and quality is awful. Have had one suit for 5 years with minimal stretching and wear but now looking to replace my new costumes 4 months after purchase due to stretching. Customer service admitted that patterned material wears faster which is not disclosed on website. Quality of costume used to match the price paid, which is no longer the case. Will not be buying from them again.

The size charts do not produce the proper results. I ordered for my daughter’s swim team based on the chart and it was way off. They offer no exchanges, returns only, and charge an exorbitant return shipping fee with no option other than to pay their crazy fee. I would never shop here willingly and hopefully our swim coach will be wiser and choose another shop next year. I do not ant all recommend.

This company does not make swim suits for women with large bust sizes. Their sizing guidelines are way off, they take a long time to process an order and ship and then penalize you for returning anything that does not fit. I lost $15 on a return that I did not wear, shipped back immediately and now have to buy the top in another size hoping it fits so I have a matching top to my bottom. I will do this once and then never buy from this company again. So disappointing.

There is no customer service telephone number. You can contact Jolyn via email only. Shop app took over the payment with my old address when I clicked to purchase. There is only an email address under Contact on Jolyn's website.. I sent an email and I sent a message via Instagram for delivery address to be changed immediately. . I got an email after five days that the swimsuit was shipped already. No logistics, no customer service! Poorly run business!!! I wish I could review the swimsuit. I never received it.

I am extremely disappointed with the customer support I received from Jolyn. Initially, they agreed to provide me with a refund for a damaged product, which gave me some hope that the issue would be resolved promptly. The bathing suit top had a hole right in the center of the suit seam. However, after that initial agreement, the company completely ghosted me. Despite numerous follow-up emails and attempts to contact them, I have received no response. It has been 2 months, and I am still waiting for any acknowledgment or resolution. This lack of communication and accountability is unacceptable and incredibly frustrating. I expected better service and professionalism from Jolyn. This experience has been highly disappointing, and I would caution others to be wary of their customer support. I hope this review helps others make informed decisions before purchasing from this company.

Our local junior lifeguard program orders team suits through this company. This is the second season we ordered through them and both experiences have been poor. Last year the sizing was way off - too small for my tiny 9 year old. This year I took a chance with the sizing but I still haven't received any information on the shipping despite ordering almost 3 weeks ago. I can't seem to track the order without shipping info. The tournament season has started already and I fear it will be over by the time the suit arrives. I doubt I will order from them again next year. Will just buy a plain suit and the logo added locally.

This company charges you money just to return an item, PLUS the shipping back to them (not an option to do your own postage). With so so many companies out there that have quality products that DON'T charge for returning and make it much easier, I wouldn't buy from this one ever again. Customer service is bad and I should have done more homework before I ordered. We will see how long it takes to get my refund.

I ordered suits on March 3, 2024...never received them but the full amount $158.08 was taken out of my account. I have emailed customer service SEVERAL times with the order number and NO REPLY. This is bad customer service, and I am ready to go one step further to get my money back.