JOLYNReviews of jolynclothing.com

They have a terrible return policy and their sizing guide is not accurate. The return window begins from day of purchase rather than day of delivery, and with a short return window of 30 days and frequent shipping delays due to covid the window is significantly shorter or possibly non-existent if your delivery is delayed (mine was two weeks). The worst part is that they won't even let me exchange the suits for the correct size so I am stuck paying for two bikinis that don't fit me. I would never order from this company ever again and I do not recommend them to others.

Beware of Jolyn's advertisement of UPS 2nd Day Air shipping for which you will pay an extra $21.40 and that is actually NOT 2nd day shipping. After letting Jolyn know that my package had not been delivered in 2 days (after shipping), I was simply told that their 2nd Day Air delivery takes anywhere from 2 - 4 days. All in all, I placed my order very early in the morning on Friday, July 16 and I finally received my package on July 26 - 10 days later - even after paying $21.40 for express 2nd day shipping.

You don't get the full price of an item when you return your item. They charge $10 for your return label fee saying this is their return policy. This policy isn't show clearly in their website or in a return information card that comes with purchase. While all companies are extending their return policy in COVID19 environment with full return, JOLYN has this policy which is a huge disappointment!

The suits are great and are long-lasting but you are better off purchasing off of amazon or in person at a store that sells the suits. Ordering them directly from their website is a hassle - they use UPS for the initial portion of deliver and then opt for USPS to deliver their products to the final destination which then results in your order getting significantly delayed or lost. They are unwilling to use UPS solely to ship their product and tell you to just keep waiting.

I have never written a review for anyone much less a bad review. I have a competitive swimmer, with tens of bathing-suits that do not fit. We signed up for this new company, and been told about a rare sale. Unfortunately that evening I fell asleep, but as I woke up I have seen an e-mail the sale was extended, so I went online, and spent 30 minutes shopping I had two bathing-suits in my cart the kids were around me happy and yelling, we put the sale promo in "jobogo", and took $30 dollars off my order. I have put my address, and refreshed to put the payment info my total was $90 some for two suits, free shipping!!. When I refreshed the page, the code was gone, and I was charging now $128 plus shipping $7. Somehow the website refreshed at 0900 am EST! right in the middle of my purchase. The girls were so disappointed! I said I would buy only one bathing-suit. But now only one, would cost over $70!!! and that within just minutes. I looked at the coupon and it said 12pm. I am thinking they must have left it on for few more hours? Not sure what happened... so I looked for a phone number- nothing. I sent two e-mails, no response... no customer service!!! It is false advertising! and truly this mirage of coupons that tricks us in following them all the time is so against our busy life. Now I have a choice, disappoint my girls(now it is fashion to buy JOLYN on the pool deck) or do not buy from a company that is so misleading in its promotional practices. Such a bitter story... so useless.. for $40 to leave an otherwise easy customer with such a bad taste. If I had it all in my cart, why don't you let me purchase it? Was it such a big deal? And if I wasn't supposed to buy it in the first place at that price, why don't you take the sale down when you said you would, so I do not spend my time shopping when it expired? Why do you lead me into spending my time on something that doesn't exist?

My complaint is about the return and shipping policies. We bought a bikini based on the size charts provided on the site. We paid for shipping. They did not fit. On the return, we have to pay for return shipping and if we want a replacement we have to pay for shipping again. That is $17 in just shipping. Get the sizing right on the web site to begin with and we would not face this problem.

I ordered Jolyn for the first time after thinking about it for awhile, and I have had a terrible experience with their customer service. They don't even have a phone line to speak to anyone on- how can that be? What kind of company doesn't have a phone line? The girl I have gone back and forth with via email doesn't answer my questions and only gives me robotic generic feedback. Then when I asked for a manager she kept asking if she could help and I repeatedly asked for a manager and have not ever been put in touch with one. Very bad service. At this point I would never order from them again. I'm very disappointed. In response to a bad review on Facebook, they told me my items were not returnable. One of my items is in fact returnable, however, and in any case, I'd still like to speak to a manager and have never been connected with one, to this day.