Arda C.
Requested return of blouse with full refund
Requested return of blouse, although supposedly sent from NSW AU return address is US. Was offered 30% refund to keep item, but as fabric is very poor quality 30% refund or cost of international postage is an unexeptable customer support response re cheap quality item; total lack of Jolura integrity. Will ask Pay Pal to resolve.
Response from JoluraNov 18, 2024
Hello there, We are sorry for the confusion. We would like to explain that the address shown on the shipping label is the forwarder's hub address and not our return address. If you insist on returning the product, please send it back to our only return address as return instruction. We offer a variety of options if you decide you no longer want the item or it's too much of a hassle to return it. If you have any other questions please ask us for assistance. We're here to help. Email: [email protected]