Prime HealthReviews of joinprimehealth.com

Horrible service, horrible customer service. They promised that I receive the medication before a left for vacation. It did not arrive and set outside for 10 days. Then after chasing them for a week, they promised a replacement which they rescinded AND charged my account for another $299, wothiut sending that set of medication, either. DO NOT WASTE YOUR TIME AND MONEY ON THESE CLOWNS! And they will "explain" it...

This was such a waste of money. I saw no positive results at all. And it was expensive. Please don’t waste either on Primehealth. You will regret it

They bill you at the first of the month, but it is very rare for them to ship out on time. It can take 3 to 4 weeks for them to ship the product and customer service is not very helpful. I have had to call multiple times and they never seem to be able to get a hold of the pharmacist to figure out why my product hasn’t shipped. They always bill on time but then I have to call every single Month to figure out why they have not shipped the product. Seems like a scam.

I received my medication promptly. I looked at the vial and could tell there was not enough medication. I gave them the benefit of the doubt. I had enough medicine for 2 weeks. I since went back and forth with them for a month and a half about my refund or medicine replacement. They asked something different of me each time I spoke with them. After me telling them they are a scam and basically giving up hope , I did find a picture of the vial they said they needed to "hopefully" start my reimbursement. Of course I then received an email stating they needed the pill bottle photo. Not what they said to begin with . Surprisingly enough I came home to the medicine replacement on my porch. I do not want their medicine. There is absolutely no doubt in my mind that this medication they send is not what it's supposed to be. Typically I use IVIM and will from now on save my money until I can afford them. I got real results and could tell I have taken medicine with them. This stuff they are sending is has so much of the , I'm guessing B12, or whatever makes the medicine red, that it makes the medicine gooey and stuck to the bottle.

Worst customer service and quality service. Received medication shipped 2 day air in 90+ heat with 1 freezer pack. Freezer pack was melted and warm to touch. Contacted customer service immediately and provided pictures and information. Was told the medication was still good according to pharmacy. I told them there was no way of knowing the amount of excessive heat it was exposed to and therefore I would not risk using a product that was either degraded, of worst contaminated. Requested either a replacement or money back. Over a week later and nothing but excuses. I contacted my credit card company and filed a dispute and canceled account. Update 06/25/2025. An associate named Gracie contacted me and asked how they could make it right. I told them to replace the defective medication and we could continue to do business. She said she talked to her boss and offered to replace the medication and credit me $75 for my trouble. 3 hours later I received a nasty email stating they have further reviewed the issue and changed their mind. I will be reporting these scammers to every agency in New Jersey and posting as many reviews on every social media avenue to inform potential customers not to do business with them