Lani K.
So far customer service has been…
Phenomenal. I’m currently waiting for my meds to be processed and shipped out. Can’t wait to start my weight loss journey.

Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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368 approved reviews, newest moderated first
Lani K.
Phenomenal. I’m currently waiting for my meds to be processed and shipped out. Can’t wait to start my weight loss journey.
Courtney D.
Love join Polly. Support is great, shipments come fast, and great results
Makayla
I’ve been using this company for 4 months and they’ve always been so nice & accommodating! My insurance denied me for tirzepatide for my lupus (even after my primary & rheumatologist approved it) and I had no problems getting it here. It’s sent so quickly and I always have enough needles & wet wipes. Once my husband thought the needles weren’t there and they were going to rush them out, no questions asked, but he didn’t look fully for them. It’s nice to know a company still thinks of their customers 🖤 11/10 recommend them.
DEB
The customer service with this company is phenomenal on understanding the metric system on syringe units to use for the GLP medication.. very quick response on emails!!
Faith V.
Any time I reach out to polly with ANY questions for the drs or support staff they are so prompt, polite and fully help with me understand things and adjust my payments etc as needed. They are great honestly. Today in particular Fran helped me. She was so kind and helped me out immediately. Thanks so much Fran!
Michelle
I have used this company for almost a year. I order 6 months at a time for a cheaper cost. Great customer service. On-time delivery with notifications. Easy process. I have nothing negative to say about this company; they have been fantastic!
Tim and Lynn M.
After MANY years of trying to lose weight, I was so happy with the results that I had with Piper. I have lost 45 pounds in 9 months. That is amazing for me to lose 5# per month (average)!!!! I will continue with Piper for 12 months. I am thankful for this program and have felt very good!!! Thank you.
Carin C.
This company is so easy and responsive - no matter what the issue . Highly recommend.